Shift Supervisor

MilkShake Factory Walpole; Walpole (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Rapid growth

Chocolate expertise

Free food & snacks

Tip share

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Job summary

MilkShake Factory Walpole is seeking a Shift Supervisor to lead daily operations and maintain a fun, professional retail environment. You will work with the team to hit shift goals and deliver a memorable guest experience.

The position offers compensation of $18.00–$20.00 per hour, with opportunities for growth, training, and advancement within a rapidly expanding concept.

Qualifications

• Strong communication and customer service skills.
• Proven leadership and delegation in fast-paced teams.
• Attention to safety and labor management.
• Flexible availability including nights and weekends.

Responsibilities

• Lead opening and closing duties solo or with a team.
• Train Team Members with clear feedback and coaching.
• Keep the store manager informed about team performance.
• Deliver exceptional customer service and act as brand advocate.
• Drive sales with product knowledge and upselling.
• Craft shakes, sundaes, and chocolates to standard recipes.
• Handle customer complaints calmly and professionally.
• Organize stockrooms, coolers, and displays for promotions.

Skills

Communication skills

Leadership

Team delegation

Safety awareness

Education

High school diploma or GED

Job description

Benefits:

• Be part of a rapidly growing concept


• Develop into a chocolate-tasting expert


• No grills and no grease!


• Tip share


• Employee discounts


• Flexible schedule


• Free food & snacks


• Opportunity for advancement


• Training & development

ABOUT US

Welcome to Milkshake Factory - where happiness is handcrafted one shake at a time! We're on a mission to become the premier milkshake and chocolate destination in Greater Boston. If you're ready to whip up joy with every shake, master the art of chocolate making, deliver world-class customer service, and grow with an exciting new brand, you've found the perfect fit.

Since 1914, we've been perfecting our craft, and now we're bringing our century-old legacy to Greater Boston! With 11 family owned locations in Pittsburgh, our first Massachusetts store marks the beginning of something sweet - and we can't wait to share it with you.

Come be part of our story!

POSITION OVERVIEW

Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

Compensation: $18.00 - 20.00 per hour

ESSENTIAL FUNCTIONS

• Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team.


• Dive into Team Member training, providing clear feedback and coaching vibes.


• Keep the store manager in the loop on Team Member performance.


• Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.


• Boost those sales with your creative flair—sampling, product recommendations, and subtle upselling moves.


• Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards.


• Keep that cool demeanor intact when smoothing out customer complaints.


• Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.


• Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage.


• Cash wizardry? Check. Ensure the team follows cash management policies flawlessly.


• Safety first! Execute all tasks with a safety mindset.


• Stay on top of food safety and quality.


• Most importantly - have fun while creating unforgettable experiences!

REQUIREMENTS

• Strong communication skills, interpersonal skills, and exceptional customer service skills


• Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills


• Ability to judge and appropriately react to business activity to ensure labor management


• Attention to detail and safety requirements


• Manual dexterity and good hand-eye coordination


• Previous customer service and cash-handling experience


• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays


• High school diploma or GED


• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds

Come Shake things up at Milkshake Factory!