Customer Operations Analyst

Sapling; Town of Poland (NY); Hybrid; USD 35,000 - 55,000; Full time

Job summary

A dedicated service organization is looking for a Customer Service Representative to enhance customer satisfaction in a remote capacity. The ideal candidate will manage inbound communications, provide expert product knowledge, and assist clients in leveraging services effectively. Key qualifications include a Bachelor’s degree and 1-2 years of relevant experience. This role demands excellent communication skills and a customer-centric approach to deliver exceptional service.

Qualifications

• Bachelor’s degree or equivalent required.
• 1-2 years proven experience in supporting client success.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming calls and emails to address customer questions.
• Advise customers on leveraging the product/service.
• Act as a product expert for accurate customer information.

Skills

Excellent written communication

Excellent verbal communication

Time management

Problem-solving

Customer relationship management

Education

Bachelor's degree or equivalent

Tools

CRM system

Job description

Test is looking for a customer service representative to join our team in our remote office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

About Test:

Test is a testing organization dedicated to testing.