Shift Supervisor

ProAct, Inc.; Town of Vermont (WI); On-site; USD 23,419 - 25,485; Full time

Job summary

ProAct, Inc. is seeking a Customer Experience Advocate in Vermont, Wisconsin. This role involves supervisory responsibilities in the absence of store management and providing excellent customer service.

The ideal candidate should have at least a High School Diploma or GED, with additional qualifications preferred. Competitive pay ranges from $17.00 to $18.50 per hour based on experience and education.

Qualifications

• Minimum of a High School Diploma or GED.
• Preferred: Associate's Degree or higher education.
• 2+ years of experience in a related position preferable.

Responsibilities

• Provide supervisory leadership in absence of store management.
• Supervise store crew and manage customer service issues.
• Complete mandatory training programs.

Skills

Customer Service Skills

Leadership

Education

High School Diploma or GED

AS Degree or Higher

Job description

Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis

Job Duties

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Education

• Minimum: High School Diploma (or currently enrolled) or GED
• Preferred: AS Degree or Higher

Experience

• Preferred: 2 or more years previous experience in related position

Special Conditions of Employment

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation

$17.00-18.50 per hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.