Shift Supervisor

Arby's, Inc.; Town of Norwich (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the fast-food industry is seeking a Shift Manager to join their KFC team. The ideal candidate will coach crew members, maintain high operational standards, and ensure guest satisfaction. Responsibilities include managing team performance, driving sales, and upholding safety protocols. This role requires strong interpersonal skills and a passion for guest service.

Qualifications

• Experience in restaurant, retail, or supervisory roles.
• Ability to work up to 35 hours.

Responsibilities

• Support a respectful team environment.
• Drive sales goals and results.
• Ensure Brand standards and safety guidelines are executed.

Skills

Problem Solving

Interpersonal Relationships

Guest Focus

Education

Restaurant or Retail Experience

Supervisory Experience

Job description

We are looking for Shift Manager candidates to join our KFC team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to Management.

Competencies

Great Focus:

• Understands and exceeds guest expectations, needs, and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills and Qualifications:

• Restaurant, retail, or supervisory experience
• Ability to work up to 35 hours

Responsibilities

Team Environment:

• Support a respectful team environment
• Communicate shift priorities, goals, and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence:

• Create and maintain a guest-first culture in the restaurant
• Operate with a sense of urgency to deliver speed targets
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines
• Manage proper team deployment to deliver team service

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards
• Minimize waste

Company Introduction

The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences. Arby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes.
Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast-casual. Arby’s is part of the Inspire Brands family of restaurants.