Shift Supervisor

CVS Health; Rocky Hill (CT); On-site; USD 26,091 - 38,490; Part time

Benefits offered by this job

Employee discounts

Access to wellness resources

Voluntary benefits

Job summary

The Hispanic Alliance for Career Enhancement is looking for a part-time Shift Supervisor in Rocky Hill, CT. This role is essential in supporting store management in daily operations while ensuring excellent customer service and store performance.

The ideal candidate will work effectively with store crews, lead various store activities, assist customers with queries, and manage merchandise. Flexible scheduling and prior retail experience are preferred, along with strong communication and analytical skills needed to thrive in a dynamic environment.

Qualifications

• Ability to work a flexible schedule including mornings, nights, and weekends.
• Experience as a retail supervisor is preferred.

Responsibilities

• Lead the store staff during manager absence.
• Assist customers with inquiries and ensure satisfaction.
• Price and stock merchandise as necessary.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Supervision skills

Education

High School diploma or equivalent

Job description

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

Management

• Work effectively with store management and store crews
• Supervise the store's crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews

Customer Service

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality

Merchandise/Presentation

• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

25

Time Type

Part time

Pay Range

Typical pay range: $18.94 – $27.94.

Great Benefits for Great People

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Benefits may include dental, vision, wellness resources, employee discounts, access to voluntary benefits, and other programs. Eligibility depends on hours worked.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.