Shift Supervisor

CVS Health; Fort Washington (MD); On-site; USD 23,419 - 35,817; Part time

Job summary

CVS Pharmacy in Fort Washington, MD is seeking a part-time Shift Supervisor to support store management and drive store performance through excellent customer service. You will lead staffing, ensure smooth operations, and manage opening/closing procedures.

The role emphasizes supervising staff, maintaining customer confidentiality, and promoting the CVS service culture. Flexible hours include some early mornings and weekends.

Qualifications

• Ability to analyze information and use computer systems.
• Strong communication and leadership capabilities.
• Flexible availability including early mornings, overnights and weekends.

Responsibilities

• Supervise store crew and coordinate daily activities to ensure execution.
• Assist customers and uphold CVS customer service standards.
• Price, stock, display, and reset merchandise per promotions and plans.

Skills

Analytical skills

Communication skills

Supervision skills

Education

High school diploma

Job description

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

1. Management

   • Work effectively with store management and store crews
   • Supervise the store's crew through assigning, directing and following up of all activities
   • Effectively communicate information both to and from store management and crews

2. Customer Service

   • Assist customers with their questions, problems and complaints
   • Promote CVS customer service culture. (Greet, offer help, and thank)
   • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
   • Maintain customer/patient confidentiality

3. Merchandise/Presentation

   • Price merchandise
   • Stock shelves
   • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
   • Execute the display and maintenance of off-shelf merchandise
   • Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is:
$17.30 - $26.30

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.