Shift Supervisor

The Society of St. Vincent de Paul - Phoenix; Phoenix (AZ); On-site; USD 32,000 - 34,000; Full time

Job summary

The Society of St. Vincent de Paul - Phoenix is seeking a Shift Supervisor to oversee a shelter/transitional housing program.

You will lead Service Coordinators and volunteers, manage daily activities, and collaborate with security and case management to keep residents safe and supported around the clock. Ideal candidates are proactive, quick-thinking leaders with experience in shelter/housing environments, strong organizational and communication skills, and the ability to handle crises and

Qualifications

• Experience with vulnerable populations in shelter or similar setting.
• High school diploma or GED required; Fingerprint Clearance Card preferred/required.
• Strong communication, organizational and interpersonal skills are essential.
• Proficiency with Microsoft Office and the ability to learn new databases quickly.

Responsibilities

• Lead service coordinators and volunteers on shift to maintain a calm, safe environment.
• Provide daily guidance, monitor adherence to policies and safety protocols.
• Collaborate with security and staff to respond to emergencies and document issues.
• Oversee shift activities including intake/discharge, meals, supplies, and sleeping area upkeep.
• Maintain accurate records and logs in HMIS or similar systems; manage staff schedules and incident reports.
• Ensure cleanliness and safety of workspaces and dormitories; report issues promptly.
• Coordinate volunteers and support organizational culture and goals.

Skills

Strong communication

Organizational skills

Interpersonal skills

Leadership

Crisis management

Education

High school diploma or GED

Fingerprint Clearance Card

Tools

Microsoft Office

Database systems

Job description

"

As aShift Supervisorat St. Vincent de Paul’s shelter/transitional housing program, you will oversee operations to ensure a safe, welcoming, and organized environment for individuals experiencing homelessness. Leading a team of Service Coordinators, you will collaborate closely with security, case management/navigation, and community partners to address the specific needs of your shift—ranging from managing daily activities and volunteer engagement to handling crises and maintaining a secure overnight environment. This role demands a proactive, organized, and calm leader capable of adapting to a fast‑paced atmosphere while ensuring the well‑being of residents around the clock.

Key Responsibilities

• Team Leadership:Lead service coordinators in maintaining a calm, safe, and supportive environment, directly supervising Service Coordinators and volunteers on shift.


• Operational Guidance:Provide daily guidance and support to the team, monitoring adherence to program policies, procedures, and safety protocols.


• Crisis Management:Collaborate with security and program staff to respond to and document emergencies, including behavioral issues, medical situations, and safety or facilities concerns.


• Operations:Oversee critical shift activities, including resident intake/discharge, meal or snack service operations, supply distribution, and the preparation/maintenance/transition andclean upof sleeping areas.


• Administrative Oversight:Maintain accurate records and logs inappropriate data systems (eg, HMIS, Uplift, etc), including staff schedules, attendance, incident reports, and the proper handling/documentation of resident property.


• Facility Standards:Ensure the cleanliness, organization, and safety of all workspaces, dormitories, and communal areas, addressing sanitation needs or emergency clean‑ups as they arise. Report situations promptly according to proper protocol.


• Volunteer Engagement:Support and coordinate volunteers, facilitating a welcoming and inclusive environment that ensures a positive experience for community contributors. Give clear directions, guidance, and appropriate appreciation.


• Organizational Alignment:Participate in staff meetings, training sessions, and agency events to stay aligned with shelter goals and SVdP’s culture of “Let None Be Lost.”


• General Duties:Perform otherduties asassigned by Supervisor.

Ideal Candidate:

You are aproactive,quick-thinking, anddependableleader with proven experience in shelter/housing environments. Thriving in fast‑paced settings, you possess strongorganizationalandcommunicationskills and a genuinepassionfor supporting vulnerable populations. You are highlyresourceful, capable of multitasking and managing emergencies efficiently to maintain asafe,welcoming, andsupportiveenvironment for both residents and volunteers—even in unexpected or challenging overnight situations.

Requirements:

• Experience:Minimum of 1+year working with vulnerable populations in a shelter or similar environment.


• Education:High school diploma or GED.


• Skills:Strong communication, organizational, and interpersonal skills.


• Technical:Proficiency with Microsoft office software programs, internet navigation, and the ability to learn new databases and systems quickly.


• Certification:CurrentLevel One Fingerprint Clearance Card(Washington Street Shelter)


• Physical:Ability to stand, walk,lift upto 50 pounds, and perform other physical tasks as needed during various shifts.

Pay Information:

Hourly Pay

• Starting Pay: $23/hour


• Overnight Employees will receive anadditional$1.00/hour

Shift Supervisor: Level 1

Pay:Starts at$23.00/hour(+ applicable shift differentials)

The Level I Supervisor focuses on theimmediate execution of shift operationsand direct supervision of floor staff.

Shift Supervisor: Level 2

Pay:Starts at$25.00/hour(+ applicable shift differentials)

The Level II Supervisor acts as asenior lead, handling more complex administrative tasks and mentoring Level I staff and Service Coordinators.

"