Shelter Security Officer - $18 hourly

The Society of St. Vincent de Paul - Phoenix; Phoenix (AZ); On-site; USD 20,457 - 29,136; Full time

Job summary

A community service organization in Phoenix seeks a full-time Shelter Security Officer. The role involves maintaining security for all areas of the shelter, performing patrols, and responding to incidents. Candidates must have a high school diploma and at least one year of relevant experience. Bilingual abilities and familiarity with CCTV systems are preferred. This entry-level position offers a competitive hourly wage with a commitment to community service and inclusiveness.

Qualifications

• 1+ year of experience in security or related customer service position.
• Able to communicate in English, both orally and in writing.
• Level One Fingerprint Clearance card, or ability to obtain it.

Responsibilities

• Provide security for the Washington Street Shelter and its premises.
• Perform security duties including patrolling, crowd control, and monitoring CCTV.
• Handle emergency incidents and provide life-saving measures such as CPR.

Skills

Bilingual (English and Spanish)

Familiarity with CCTV surveillance systems

Customer service skills

Incident report writing

Education

High school diploma or GED

Job description

Shelter Security Officer

Hourly rate: $18.00/hr

• Department: Security
• Reports To: Security Supervisor
• FLSA Status: Non-Exempt
• Safety Sensitive: Yes
• Hours: 24-hour, 7 days a week. All hours are required; specific hours may be discussed at initial meeting or offer.

Job Summary

Provide security for all areas of the Washington Street Shelter, including parking lot and common areas, dorms and sleeping areas, and any other areas where staff, volunteers, residents, or guests may frequent.

Specific Duties

• Perform security duties, including patrolling, crowd control, unlocking/locking buildings, arming/disarming alarms, and monitoring CCTV system.
• File incident reports in a timely manner; may include reviewing and providing pictures or video from surveillance system to local authorities or SVdP departments.
• Perform essential operational duties when volunteers are not present, such as trash removal, sweeping, mopping, serving, and stacking tables or chairs.
• Respond to emergency incidents, provide support, and lead life-saving measures such as CPR, AED, First-Aid, or Naloxone/Epinephrine injections.
• Observe staff, volunteers, and guests to ensure everyone displays a pass or company badge to be on property and follows SVdP health and safety guidelines.
• Monitor employees, volunteers, and client volunteers performing duties in their assigned area or department; investigate suspicious behavior on or around the property.
• Perform searches of residents and their belongings upon return to the property and before admission is granted.
• Demonstrate and promote ownership and a sense of community among residents and coworkers.
• Perform dorm checks periodically, ensuring dorms and sleeping areas remain clean and free of trash and debris.
• Handle disputes professionally on property and take appropriate action, including removal of individuals and/or contacting emergency response agencies. Demonstrate de‑escalation techniques and care for post‑incident occurrences.
• Display professional behavior in all situations; maintain good working relationships with staff, volunteers, and clients; assist managers, supervisors, or assistant supervisors with personnel, volunteer, or guest conflicts.
• Perform other duties assigned by the Security Manager or Supervisor.
• Participate in and model SVdP’s Culture of Philanthropy, ensuring volunteers feel welcomed and appreciated.

Hiring Requirements Qualifications

• High school diploma, GED, or equivalent.
• 1+ year of experience in security or a related customer‑service position.
• Level One Fingerprint Clearance card, or ability to obtain one within the first 90 days of employment (required for IHC).

Physical Requirements

• Able to stand, walk, sit, bend for long periods and lift 50+ pounds.
• Must read, comprehend, and communicate orally and in writing in English.
• Required to wear assigned uniform (puncture‑resistant vest, tactical boots, etc.) at all times.
• Able to work in all environments—inside, outside, various weather conditions.
• Willing to perform life‑saving procedures such as CPR, first aid, and physical restraint.

Preferred Skills and Qualifications

• Bilingual—able to speak and translate in English and Spanish.
• Familiar with email and instant messaging communication tools.
• Familiar with CCTV surveillance systems.
• Experience in writing and documenting incident reports.
• CPR, First Aid, and CPI (De-escalation) certifications.

About St. Vincent de Paul

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help. SVdP also provides meaningful opportunities for volunteers to serve neighbors in need with love and compassion.

As an employer, SVdP is committed to building a diverse and inclusive team. We do not discriminate based on race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability status, or any other protected characteristic.

Equal Opportunity Employer including Disability/Vets

We are an equal‑opportunity employer and actively seek a workforce that reflects the diversity of our guests.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other, Information Technology, and Management

Industries: Non‑profit Organization Management