Shift Supervisor

The Coffee Bean and Tea Leaf; Phoenix (AZ); On-site; USD 23,625 - 27,069; Full time

Benefits offered by this job

Discounts on Coffee and Tea

Medical, Dental, Vision as applicable

Flexible Schedule

Retirement Plan

Life Assistance Program

Job summary

The Coffee Bean & Tea Leaf is hiring a Shift Supervisor in Phoenix, Arizona. In this role, you will lead shifts, manage store operations, and provide exceptional customer service.

Your responsibilities include coaching staff, sharing your coffee and tea knowledge, ensuring safety, and contributing to a positive store environment. Ideal candidates will be passionate about coffee and possess strong leadership skills.

Benefits include medical coverage, employee discounts, and a flexible schedule.

Qualifications

• Must be able to lead a team and drive sales performance.
• Knowledge of coffee and tea is essential.
• Experience in a customer service role is preferred.

Responsibilities

• Run shifts and lead the store team.
• Engage with guests and share coffee knowledge.
• Ensure safety for employees and guests.
• Contribute to store operations and performance.

Skills

Leadership

Customer service

Coffee and tea expertise

Sales performance

Job description

Shift Supervisor

The Coffee Bean & Tea Leaf Shift Supervisors curate memorable experiences for our guests and the CBTL team daily. They run shifts, lead the store team and make decisions that impact store operations.

Responsibilities

• Create coffee moments—share your knowledge, our coffee, and our sustainability practices with guests.
• Lead by example. Be an advocate for your team by driving sales and service performance through coaching and training.
• Be a coffee & tea expert. You bring the passion, we provide the training, and you share it with the guest.
• Generate new guests. Many guests shop online these days; however, the store is where we meet many of our guests for the first time.
• Care about safety. Safe, healthy employees and guests are our number one priority.
• Contribute. Whether we need help cleaning, organizing stock or need a new innovative way to do things. Help the store with tasks, ideas and add to the overall success.
• Be an advocate. As the face of CBTL you will build the store presence by connecting with your local community.

Core Values

• Friendliness / Respect / Ownership / Teamwork / Honesty (FROTH) and identify team members who share these values.

Benefits

• Discounts on our Coffee and Tea
• Medical, Dental, Vision as applicable
• Pay Range: $17.15-$19.65 Hourly (Based on minimum wage ordinances and experience.)
• Observed Holidays
• Sick Pay
• Referral bonus program
• Flexible Uniforms
• Retirement Plan
• Life Assistance Program
• 24 Hour Fitness Discount
• Flexible Schedule
• Fun Environment.
• Working Advantage Discount Program

Working Conditions

• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Reaching
• Standing
• Walking
• Pushing
• Pulling
• Lifting
• Grasping
• Feeling (Tangible)
• Talking
• Hearing
• Repetitive Motion
• Sitting
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• The worker is subject to both environmental conditions. Activities occur inside and outside.
• The worker is subject to extreme cold. Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
• The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
• The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
• The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts and moving vehicles.
• The worker is required to function in narrow aisles or passageways.

Equal Employment Opportunity

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean & Tea Leaf expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

We use eVerify to confirm U.S. Employment eligibility.