Shift Supervisor

Coffee Bean & Tea Leaf Hawaii; Torrance (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Discounts on our Coffee and Tea

Medical, Dental, Vision as applicable

Pay Range: $22.00-$24.50 Hourly

Observed Holidays

Sick Pay

Referral bonus program

Flexible Uniforms

Retirement Plan

Life Assistance Program

24 Hour Fitness Discount

Flexible Schedule

Fun Environment

Working Advantage Discount Program

Job summary

The Coffee Bean & Tea Leaf is seeking a Shift Supervisor in Torrance to lead daily store operations, coach a diverse team, and ensure top-tier guest experiences. This role focuses on delivering premium coffee and tea moments, while driving sales, maintaining safety, and fostering community engagement.

Join a brand with a long heritage in coffee and tea, offering a collaborative environment, flexible scheduling, and opportunities to grow with a team dedicated to hospitality and excellence.

Qualifications

• Experience in leading a team or shift in a fast-paced retail or food service environment.
• Strong guest service focus and ability to coach others to deliver excellence.
• Ability to manage store operations and maintain safety and quality standards.

Responsibilities

• Create coffee moments by sharing knowledge of our drinks and sustainability with guests.
• Lead by example to drive sales and service through coaching and teamwork.
• Be a coffee & tea expert and pass on passion to guests and team members.
• Meet and greet guests in-store and build local community connections.
• Prioritize safety for employees and guests in all store operations.
• Assist with stock, cleaning, and innovative tasks to support store success.
• Act as the face of CBTL and help grow the store presence locally.

Skills

People leadership

Customer service

Coaching & training

Sales & service

Job description

Position: Shift Supervisor

Our Blend:

Bornand brewed in Southern California since 1963, The Coffee Bean & TeaLeaf®has become one of the world’s largest specialty coffee and tearetailers. Today we have global presencewith Cafés around the world and offices in California, Singapore andMalaysia.

Aswe grow our brand, we are committed to maintaining our values, heritage andpassion for our products. We have alwayshad a creative and caring spirit. This energy embodied by our Team Members madeus famous and beloved by our guests, first in Southern California and nowaround the world. We are a brand centered around passion. A passion for ourpremium products, our people and our customers. Passionis contagious, and we’ve got a serious case of it. If you are just as passionate as we are, comejoin our Brew Crew!!

The position we are brewing:

Do you love premium Coffee & Tea? Do you want to work for a socially responsible, guest service focused company? The Coffee Bean & Tea Leaf® Shift Supervisorscurate memorable experiences for our guests and the CBTL team daily. They run shifts, lead the store team and make decisions that impact store operations.

If you are looking for an opportunity where you can interact with people, smile, get involved in the local community, and have fun while leading a cooperative team, we want to talk to you about joining our growing and diverse team.

What you will Measure and Blend:

• Create coffee moments- share your knowledge, our coffee, and our sustainability practices with guests.
• Lead by example. Be an advocate for your team by driving sales and service performance through coaching and training.
• Be a coffee & tea expert. You bring the passion, we provide the training, and you share it with the guest.
• Generate new guests. Many guests shop online these days; however, the store is where we meet many of our guests for the first time.
• Care about safety. Safe, healthy employees and guests are our number one priority.
• Contribute. Whether we need help cleaning, organizing stock or need a new innovative way to do things. Help the store with tasks, ideas and add to the overall success
• Be an advocate. As the face of CBTL you will build the store presence by connecting with your local community.

Your Ingredients:

• At The Coffee Bean & Tea Leaf, we hire for our core values Friendliness / Respect / Ownership / Teamwork / Honesty — FROTH and identify team members who share these values.

Perks:

• Discounts on our Coffee and Tea
• Medical, Dental, Vision as applicable
• Pay Range: $22.00-$24.50Hourly(Based on minimum wage ordinance and experience.)
• Observed Holidays
• Sick Pay
• Referral bonus program
• Flexible Uniforms
• Retirement Plan
• Life Assistance Program
• 24 Hour Fitness Discount
• Flexible Schedule
• Fun Environment.
• Working Advantage Discount Program

This role may be subject to the following working conditions:

• Climbing
• Balancing
• Stooping
• Kneeling
• Crouching
• Reaching
• Standing
• Walking
• Pushing
• Pulling
• Lifting
• Grasping
• Feeling (Tangible)
• Talking
• Hearing
• Repetitive Motion
• Sitting
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• The worker is subject to both environmental conditions. Activities occur inside and outside.
• The worker is subject to extreme cold. Temperatures typically below 32 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
• The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
• The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
• The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts and moving vehicles.
• The worker is required to function in narrow aisles or passageways.

International Coffee & Tea, LLCdba The Coffee Bean & TeaLeaf® is fully committed to Equal EmploymentOpportunity and to attracting, retaining, developing and promoting the mostqualified employees without regard to their race, sex, gender, color, religion,sexual orientation, national origin, age, physical or mental disability,citizenship status, veteran status, genetics, or any other status protected bystate or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any formof employee harassment or discrimination on the basis of any such protectedstatus.

The Coffee Bean & Tea Leaf®provides equal employment opportunities (EEO) to all employees and applicantsfor employment without regard to race, sex, color, religion, gender, sexualorientation, national origin, age, disability, marital status, amnesty, orstatus as a covered veteran in accordance with applicable federal, state andlocal laws. This policy was intended to comply, and The Coffee Bean & TeaLeaf® so complies, with applicable state and local laws governingnon-discrimination in employment in every location in which the Company hasfacilities. This policy applies to all terms and conditions ofemployment,including, but not limited to, hiring, placement, promotion, termination,layoff, recall, transfers, leaves of absence, compensation and training. We arededicated to providing a work environment free from discrimination andharassment, and where employees are treated with respect and dignity.

We use eVerify to confirm U.S. Employment eligibility.