Shift Supervisor

Main Event; Albuquerque (NM); On-site; USD 20,664 - 25,141; Full time

Job summary

A leading entertainment venue in Albuquerque seeks a Shift Supervisor to enhance guest experiences and lead team collaboration. The ideal candidate will have a strong focus on customer service, exhibit leadership skills, and thrive in a fast-paced environment. Must be 21+, with at least 18 months with the company or two years in a supervisory role, and possess relevant certifications. This role offers competitive pay ranging from $15 to $18.25 per hour, with a focus on maintaining high standards in service and business practices.

Qualifications

• 21 years or older.
• Desire for a management career.
• 18 months experience at Main Event or 2 years in a supervisory role.

Responsibilities

• Be responsive and empathetic to guest needs.
• Encourage a collaborative environment among team members.
• Drive innovation on the floor.
• Attend weekly manager meetings.

Skills

Customer service skills

Leadership abilities

Problem-solving skills

Attention to detail

Ability to work under pressure

Friendly demeanor

Effective communication

Education

High school diploma or equivalent

Valid Alcohol Seller/Server certification

Valid Food Handler certification

Job description

Shift Supervisor page is loaded## Shift Supervisorlocations: Albuquerque, NMtime type: Full timeposted on: Posted Todayjob requisition id: R-1006852**Job Description:**The **Shift Supervisor** is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and is further expected to pitch in across departments wherever needed.**What makes a great Shift*** 21 years + of age* A desire for a management career with Main Event* Solution oriented with the ability to problem solve in an ever-changing environment* An attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment* Excellent customer service and employee relation skills**Skills Required*** 18 Months+ with Main Event or 2 years+ in a Supervisory Role* Friendly, Professional Demeanor* Ability to Create an Amazing Guest Experience* Valid Alcohol Seller/Server and Food Handler Certifications* Maintaining the center’s appearance through established facility cleanliness standards.* Holding yourself and others accountable for creating a culture of high performance.* Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.* Attending weekly manager meeting.* Communicating clearly and effectively in a variety of mediums using both verbal and written skills.* Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.* Recognizing core competencies of Main Event and makes decisions to protect the brand.* Representing Main Event in a professional manner when conducting business.*“What I love most about Main Event is being able to own FUN! Teaching Team members how to become the best they can be and having a great time is the best reward. When our Team members are having fun, our guest are having fun as well. Guests leave with amazing memories and Team members feel accomplished.” – M. S., Shift Supervisor, Texas**“I love the atmosphere! I love what Main Event is! I love the fun! As a mother myself, I love seeing kids come in and have a great time, whether it be for a birthday, a family day, or whatever! I love that there is so many different aspects/departments within.” T. G., Party Street Shift Supervisor in Kansas City, Missouri*Job DescriptionThe **Shift Supervisor** is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and is further expected to pitch in across departments wherever needed.**What makes a great Shift*** 21 years + of age* A desire for a management career with Main Event* Solution oriented with the ability to problem solve in an ever-changing environment* An attention to detail, ability to multi-task and ability to work under pressure amid distractions and interruptions in a fast-paced environment* Excellent customer service and employee relation skills**Skills Required*** 18 Months+ with Main Event or 2 years+ in a Supervisory Role* Friendly, Professional Demeanor* Ability to Create an Amazing Guest Experience* Valid Alcohol Seller/Server and Food Handler Certifications* Maintaining the center’s appearance through established facility cleanliness standards.* Holding yourself and others accountable for creating a culture of high performance.* Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.* Attending weekly manager meeting.* Communicating clearly and effectively in a variety of mediums using both verbal and written skills.* Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.* Recognizing core competencies of Main Event and makes decisions to protect the brand.* Representing Main Event in a professional manner when conducting business.*“What I love most about Main Event is being able to own FUN! Teaching Team members how to become the best they can be and having a great time is the best reward. When our Team members are having fun, our guest are having fun as well. Guests leave with amazing memories and Team members feel accomplished.” – M. S., Shift Supervisor, Texas**“I love the atmosphere! I love what Main Event is! I love the fun! As a mother myself, I love seeing kids come in and have a great time, whether it be for a birthday, a family day, or whatever! I love that there is so many different aspects/departments within.” T. G., Party Street Shift Supervisor in Kansas City, Missouri***Salary:**Compensation is from**Salary Range:**15-18.25We are an equal opportunity employer and participate in E-Verify in states where required.### THE MAIN EVENT EXPERIENCEWalking into a Main Event is like entering a new world of lights, music, entertainment, and laughter. Every Guest is greeted by the genuine, glowing faces of Main Event Team Members as they see splashes of color and new opportunities to play.Each center is full of passionate, driven people who are serving others and making memories that bring to life our chef-inspired meals, full-service catering with private rooms, high-energy bar with the latest audio-visual technology, space for birthday parties for kids and adults, and party rooms for corporate, school, and league events.A trip to Main Event is a chance for the whole family to reconnect, celebrate, compete, eat, and play. When you’re with us, each and every moment together is the Main Event.