Shift Supervisor

The Milk Shake Factory; Mason (OH); On-site; USD 17,908 - 24,796; Part time

Benefits offered by this job

Employee discounts

Free uniforms

Training & development

Job summary

The Milk Shake Factory in Mason, Ohio is seeking a part-time Shift Supervisor to lead team members and ensure elevated hospitality standards. This role involves store management tasks, engaging with guests, and training team members in a fun environment.

The ideal candidate will be a strong leader with food and beverage experience. Shift Supervisors earn an average of $18/hour, with a base pay of $13/hour and $5/hour in tips.

Qualifications

• Must have at least 1 year of food and beverage experience.
• Valid driver's license and reliable transportation required.
• Available for flexible hours.
• Ability to work in a fast-paced team environment.

Responsibilities

• Lead store opening or closing duties.
• Engage with guests and sell products to achieve sales goals.
• Train and coach team members.
• Serve as a brand advocate delivering top-tier customer service.
• Maintain a clean and organized store.
• Ensure food safety and quality.

Skills

Strong communication skills

Sales skills

Exceptional customer service skills

Leadership skills

Attention to detail

Education

High school diploma or equivalent

Job description

Benefits:

• Employee discounts
• Free uniforms
• Training & development

About Us

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you love serving people, talking to guests, and would like to master the art of chocolate and desserts, look no further – you've found your place.

Position Overview

We are looking for a part-time Shift Supervisor to work alongside and lead team members to achieve shift goals while maintaining a fun and professional retail environment. Shift Supervisors are trained to have a strong understanding of the company, culture, and team with a focus on providing elevated hospitality for every customer. Shift Supervisors earn an average of $18/hour with a base pay of $13/hour and an average of $5/hour in credit card tips.

Essential Functions

• Leadership of store opening or closing duties.
• Engaging with guests and selling product to achieve sales goals.
• Team member training and coaching.
• Communication liaison with store management.
• Serve as a MilkShake Factory brand advocate delivering top-tier customer service.
• Lead shift in mastering product recipes crafting the highest quality desserts for guests.
• Provide shift leadership in handling customer service needs.
• Maintain organized, clean store from front of house to back of house.
• Ensure all cash management policies are followed.
• Ensure food safety and quality during shift.
• Assist with seasonal sales promotions.

Requirements

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• At least 1 year of food and beverage experience.
• Available to work flexible hours.
• Strong communication skills, sales skills, and exceptional customer service skills.
• Proven ability to work in a fast-paced team environment while demonstrating leadership skills.
• Ability to judge and appropriately react to business activity to ensure labor management.
• Attention to detail and safety requirements.
• Manual dexterity and good hand-eye coordination.
• Previous customer service and cash-handling experience.
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 5 hours at a time, bending, stooping, reaching, and lifting up to 25 pounds.