Shift Supervisor

MilkShake Factory Briargate; Colorado Springs (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Tips

Free food & snacks

Free uniforms

Job summary

The MilkShake Factory Briargate is looking for a Shift Supervisor who will lead team members during shifts and maintain a vibrant retail atmosphere. Responsibilities include managing opening and closing duties, training, and providing excellent customer service while promoting sales through creativity.

The ideal candidate should possess strong leadership skills, be effective in a fast-paced environment, and ensure high-quality product preparation and safety standards. Join us in delivering joy through delightful milkshakes and chocolates!

Qualifications

• Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills.
• Previous customer service and cash-handling experience.
• Available to work flexible hours including mornings, evenings, and weekends.

Responsibilities

• Lead team members to meet shift goals while maintaining a fun environment.
• Train Team Members, providing feedback and coaching.
• Ensure customer satisfaction and handle complaints effectively.
• Manage cash handling and follow cash management policies.

Skills

Strong communication skills

Leadership skills

Customer service skills

Attention to detail

Manual dexterity

Job description

Benefits

• Tips
• Free food & snacks
• Free uniforms

About Us

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

Position Overview

Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

Essential Functions

Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team.

Dive into Team Member training, providing clear feedback and coaching vibes.

Keep the store manager in the loop on Team Member performance.

Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.

Boost those sales with your creative flair—sampling, product recommendations, and subtle upselling moves.

Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards. Nailed it.

Keep that cool demeanor intact when smoothing out customer complaints.

Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.

Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage.

Cash wizardry? Check. Ensure the team follows cash management policies flawlessly.

Safety first! Execute all tasks with a safety mindset.

Stay on top of food safety and quality, reporting anything fishy to the store manager.

Ready for anything? Dive into those extra duties with flair!

Requirements

Strong communication skills, interpersonal skills, and exceptional customer service skills

Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills

Ability to judge and appropriately react to business activity to ensure labor management

Attention to detail and safety requirements

Manual dexterity and good hand-eye coordination

Previous customer service and cash-handling experience

Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays

Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.