Shift Supervisor

LAZ Parking; Manchester (NH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible Schedule

Growth Opportunities

401(k) with Employer Match

Medical, dental, vision options

Paid training

Free company uniform

Job summary

LAZ Parking in Manchester, NH, is hiring a Shift Supervisor to oversee facilities during off-shift times, ensuring excellent customer service and compliance with policies. The ideal candidate has a high school diploma and strong customer service skills.

This position requires the ability to communicate effectively, train staff, and manage daily operations. The company offers flexible scheduling and growth opportunities within the organization. Join a people-first company dedicated to supporting its team members.

Qualifications

• Must communicate professionally and effectively.
• Ability to lift and manage at least 25 pounds.
• Ability to stand and walk for extended periods.

Responsibilities

• Oversee facilities during off-shift times.
• Ensure staff adheres to rules and policies.
• Promote customer relations with a friendly demeanor.
• Run reports related to daily revenue.
• Assist customers and resolve service issues.

Skills

Communication skills

Customer service experience

Team-building skills

Ability to work under pressure

Education

High school diploma or GED

Job description

What’s in it for you

• Hiring immediately!
• Great Base Pay
• Flexible Schedule
• Growth Opportunities
• Pay Activ- On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

Additional Benefits:

• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options

We are a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients.”

Shift Supervisor

The Shift Supervisor oversees the facilities during off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties

• Ensures staff adheres to rules of conduct, policies, and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promotes good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assists customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Education

• High school diploma or GED required.

Experience

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team-building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.