Shift Supervisor

City Wide; Lawrence (KS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short Term Disability

Job summary

City Wide in Lawrence, Kansas, is looking for a Night Manager to oversee contract compliance in building maintenance services and manage relationships with Independent Contractors. Candidates should have management experience and strong communication skills.

This full-time or part-time position requires at least a high school diploma and 3 years of management experience, preferably in the janitorial services industry. Competitive benefits are offered, including Medical, Dental, and Vision.

Qualifications

• 3 years of management experience in a related field.
• Experience in building maintenance, janitorial, or similar industry.
• Must have excellent interpersonal and communication skills.

Responsibilities

• Manage relationships with Independent Contractors to ensure quality service.
• Review contract compliance and verify that work expectations are met.
• Handle customer complaints and requests, ensuring client satisfaction.

Skills

Management experience

Communication skills

Planning and organization skills

Problem-solving

CRM experience

Education

High school diploma or equivalent

Job description

Do you have experience in building maintenance, janitorial services, or a similar industry? Do you have strong management experience and good communication skills? Are you seeking a full‑time or part‑time evening shift?

We are seeking a Night Manager to join our team in the Lawrence, Kansas, area. The Night Manager is responsible for assisting with the management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employees must possess the ability to review the client contract and verify that work expectations have been met.

Essential Functions

• Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with the Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting the service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New‑Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
• Other duties as necessary.

Qualifications

• High school diploma required or equivalent experience in commercial janitorial services industry.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi‑unit or locations.
• Building, facilities, janitorial or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred.

City Wide Facility Solutions offers a competitive compensation and benefits, including Medical, Dental, Vision, Basic Life, Voluntary Life, Accident, Critical Illness, Short Term Disability.

City Wide is an Equal Opportunity Employer.