Night Manager

City Wide Facility Solutions; Lawrence (KS); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation and benefits:

Medical, Dental, Vision, Basic Life,…

Job summary

City Wide Facility Solutions in the Lawrence/Topeka area is seeking a Night Manager to support contract compliance for building maintenance services and manage relationships with Independent Contractors. The role requires prior management experience, strong communication, and the ability to review client contracts and verify service levels.

You will oversee multiple offices in a hybrid role, ensure inspections and quality checks, address customer requests, and help implement City Wide policies

Qualifications

• 3 years of prior management experience in multi-location settings.
• Strong communication and interpersonal skills.
• Interest in continuous process improvement and professional development.

Responsibilities

• Develop and maintain productive relationships with Independent Contractors by communicating client priorities.
• Review scope of work and ensure quality assurance per account to retain and grow business.
• Coordinate with Facility Services Manager for issues and nightly recaps via email or phone.
• Assign IC work, ensure compliance with client standards and policies, and take action when service levels are not met.
• Oversee inspections, handle customer requests and VIP tasks, and support new client starts.

Skills

Management experience

Communication skills

Planning & organization

CRM experience

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Do you have experience in building maintenance, janitorial services, or a similar industry? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position? If you answered yes, consider this great opportunity with City Wide!

We are seeking a Night Manager to join our team in the Lawrence/Topeka area! The Night Manager is responsible for assisting with the management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employees must possess the ability to review the client contract and verify that work expectations have been met.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple effect...by positively impacting the community of people we serve. Our vision is the be the first choice for our clients, contractors, and employees. Our values of community, accountability, and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive, and fun environment. Are you ready to join?

Essential Functions

• Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems
• Review the scope of work and ensure quality assurance per account to retain existing business and gain new business
• Communicate with the Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message
• Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting the service level agreement
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
• Execute City Wide's New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use
• Other duties as necessary
• This position is hybrid as you will be overseeing mutliple office buildings.

Requirements

• High school diploma required or equivalent experience in commercial janitorial services industry.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations
• Building, facilities, janitorial or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail
• Excellent communication and interpersonal skills
• Must be innovative and strive for continuous process improvement
• CRM experience preferred

Benefits

• City Wide Facility Solutions offers a competitive compensation and benefits, including Medical, Dental, Vision, Basic Life, Voluntary Life, Accident, Critical Illness, Short Term Disability.

City Wide is an Equal Opportunity Employer.