Shift Supervisor

GraceMark Solutions; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

GraceMark Solutions is hiring Readiness & Response Operator Shift Supervisor to oversee daily operations in our on-site workshop in Houston. You will supervise vehicle readiness and response activities, coordinate support, and ensure productivity, quality and safety standards are met.

Ideal candidates have strong leadership and organizational skills, with the ability to guide a team in a fast-paced environment.

Qualifications

• Leadership and team supervision in a fast-paced operation.
• Willingness to travel for training up to 5 weeks.

Responsibilities

• Oversee daily shift operations, ensuring tasks are completed efficiently and in accordance with company quality, productivity, and safety standards.
• Provide logistical support for the movement and storage of vehicles and equipment, including manually driving company vehicles as needed.
• Verify that service vehicles meet required operational readiness standards before being dispatched for service.
• Support vehicle readiness documentation, spare parts availability, and inventory management.
• Maintain a clean, organized, and safe workshop environment in compliance with company and OSHA guidelines.
• Provide operational support at remote work sites as needed.
• Supervise, coach, and support team members, including onboarding new hires, communicating expectations, monitoring performance, and providing constructive feedback.
• Serve as the primary point of contact for shift-related concerns, resolving issues and escalating significant developments to upper management.
• Foster open communication and collaboration among team members, supervisors, and cross-functional partners.
• Conduct risk assessments, identify potential operational challenges, and implement proactive solutions.
• Serve as the first level of quality control, ensuring work meets established standards.
• Support data analysis, documentation, and reporting to improve operational visibility and performance.
• Identify and advocate for continuous process and operational improvements.

Skills

Leadership

Team supervision

Attention to detail

Organizational skills

Job description

an on-demand, autonomous ride-hailing company hire Readiness & Response Operator Shift Supervisors to oversee daily operations and ensure tasks are completed efficiently, safely, and in accordance with company standards.

In this role, you'll supervise daily vehicle readiness and response activities, coordinate operational support, and ensure your team consistently meets productivity, quality, and safety standards. You'll also provide hands-on assistance with vehicle operations, equipment, and inventory while supporting continuous process improvements.

The ideal candidate brings strong leadership and organizational skills, excellent attention to detail, and the ability to effectively supervise a team in a fast-paced operational environment.

Available Shifts (After Training)

• 1st Shift: 7:30 AM-4:00 PM
• 2nd Shift: 3:30 PM-12:00 AM
• 3rd Shift: 11:30 PM-8:00 AM

Available Schedules

Saturday-Wednesday, Tuesday-Saturday, or Thursday-Monday (all shifts).

Travel Requirement

This role requires travel for training beginning on your first day of employment. The training location is still being determined, and candidates must be willing and able to travel for up to 5 weeks.

As a Readiness & Response Operator Shift Supervisor, you'll:

• Oversee daily shift operations, ensuring tasks are completed efficiently and in accordance with company quality, productivity, and safety standards.
• Provide logistical support for the movement and storage of vehicles and equipment, including manually driving company vehicles as needed..
• Verify that service vehicles meet required operational readiness standards before being dispatched for service.
• Support vehicle readiness documentation, spare parts availability, and inventory management.
• Maintain a clean, organized, and safe workshop environment in compliance with company and OSHA guidelines.
• Provide operational support at remote work sites as needed.
• Supervise, coach, and support team members, including onboarding new hires, communicating expectations, monitoring performance, and providing constructive feedback.
• Serve as the primary point of contact for shift-related concerns, resolving issues and escalating significant developments to upper management.
• Foster open communication and collaboration among team members, supervisors, and cross-functional partners.
• Conduct risk assessments, identify potential operational challenges, and implement proactive solutions.
• Serve as the first level of quality control, ensuring work meets established standards.
• Support data analysis, documentation, and reporting to improve operational visibility and performance.
• Identify and advocate for continuous process and operational improvements.