Shift Supervisor

Elmer's Restaurants; Grants Pass (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free shift meal

Life insurance

401K match

Paid time off

Employee assistance

Job summary

Elmer's Breakfast Lunch Dinner is hiring a shift supervisor to lead front and back of house operations. You will direct teams, ensure service standards, and resolve guest concerns to maintain high satisfaction.

The role emphasizes leadership, guest-focused service, and the ability to balance operations during shifts, including weekends and holidays, with opportunities for growth in a family-owned restaurant brand.

Qualifications

• Must have strong leadership and communication skills.
• Excellent guest service mindset and problem-solving abilities.
• Reliability with weekend and holiday availability.
• Able to motivate others and manage front/back of house teams.

Responsibilities

• Supervises restaurant when GM or Asst. Managers are unavailable.
• Ensures adherence to Elmer's service standards and steps of service.
• Interacts positively with guests and resolves complaints promptly.
• Monitors food quality and service; guides improvements for consistency.
• Balances cash drawers and oversees shift changes; completes side work.

Skills

Leadership

Communication

Guest service

Team motivation

Tools

POS system

Job description

Here at Elmer's Breakfast Lunch Dinner, you'll have the opportunity to learn, develop, and fine-tune skills that will benefit you not just at Elmer's, but anywhere you go in life. As a shift supervisor, you ensure that every Guest is delighted by directing the efforts of the front and back of the house teams. This is a great position to start your management career!

Benefits:

• Free shift meal and 30% discount when dining as a Guest (and our food is delicious!)
• Employee assistance program
• Employee referral bonuses
• $10,000 company paid life insurance
• Preventative Care Plan (voluntary)
• Dental Insurance (voluntary)
• Vision Coverage (voluntary)
• Accident, Critical Care Insurance, and Hospital Indemnity plans (voluntary)
• Flexible medical & dependent care accounts (voluntary)
• 401 (K) with a company match (voluntary)
• Paid Time Off hours earned (able to use after 90-days)

Job Duties:

• Supervises the restaurant when General Manager or Assistant Managers are unavailable.
• Ensures that Elmer's standards and proper steps of service are met through all Guest interactions.
• Interacts positively with Guests to ensure satisfaction. Resolves Guest complaints immediately.
• Moves through the restaurant and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Performs ambiance checks and line checks. Verifies temperatures, judges appearance and taste of products and checks preparation methods to determine quality. Gives guidance toward improvement and makes necessary adjustment for consistency.
• Reports any team member performance issues to General Manager.
• Models and teaches a respectful work environment
• Motivates others to take action.
• Ensures that proper opening, shift change, and closing functions are being completed.
• Balances cash drawers at shift change and at end of the night.
• Checks out side work of FOH and BOH teams when Managers are not present.
• Accommodates any special needs of Guests (i.e. boosters, high chairs, disabilities, etc.)
• Completes side work and extra projects as assigned.

Qualifications:

• Be able to speak, read, write, and understand the primary language of the work location and of the Guests who typically visit the work location.
• Must be able to perform simple mathematical calculations and complete computer data entry.
• Must have a valid Food Handler’s Card and valid Alcohol Server Permit
• Weekends are our busiest time, so must be available to work on weekends and holidays
• Requires positive interpersonal skills and be able to communicate with high levels of patience, tact, and diplomacy, both with team members and Guests.
• Motivation (self-motivated and able to motivate others) and leadership skills
• Must be able to meet the shift’s needs of fluctuating business demands
• Requires knowledge of the sequence of service and dining room procedures.
• Must be Guest sensitive and possess a sense of timing so Guests are seated promptly.
• Able to make quality decisions relying on experience and good judgement with supervisory assistance by the manager on duty.
• Must be able to work independently as well as in a team environment

In 1960, Walt and Dorothy Elmer opened breakfast focused Elmer's Colonial Pancake House in Portland, OR. Truly a family owned and operated labor of love, Walt, Dorothy, and their three sons poured their hearts into serving the local community. It was an immediate success thanks to their commitment to bringing people together for home-style cooking, using only the finest ingredients.
Built on the foundation of Walt Elmer's famous buttermilk pancakes, the original recipe for pancake batter was purchased for $1,000 and rumor has it that Walt kept it locked in his safe. We still use Walt's original recipe today!
Over the years, the menu was expanded with lunch and dinner items and the restaurant became Elmer's Pancake & Steakhouse. In 1966, Elmer's began franchising and continues to grow to this day.
Today, we continue to honor the values of the Elmer's family by delivering seasonally fresh entrees and premium, made-from-scratch favorites served with care in a warm, inviting family atmosphere.
With 18 company-operated locations throughout Oregon, Washington, Idaho, and Arizona, there are many opportunities for advancement.
We invite you to explore our career opportunities and join our team. It is our team that has made Elmer's a Northwest favorite from 1960 to today!