Shift Supervisor

CVS Health; Gastonia (NC); On-site; USD 22,730 - 33,062; Part time

Benefits offered by this job

Dental coverage

Vision coverage

Employee discounts

Wellness resources

Job summary

CVS Health is hiring a part-time Shift Supervisor in Gastonia, NC. The ideal candidate will support management, oversee store operations, and ensure excellent customer service. Duties include leading staff, resolving customer issues, and managing merchandise. Required qualifications include strong analytical and communication skills, flexibility in scheduling, and a high school diploma. The expected pay range is between $16.50 and $24.00 per hour, depending on experience and qualifications. Benefits include dental and vision coverage, employee discounts, and wellness resources.

Qualifications

• Ability to work a flexible schedule, including early morning, overnight, and weekend shifts.
• Experience supervising a retail team is preferred.
• Strong computer skills and the ability to resolve customer issues effectively.

Responsibilities

• Support store management in driving performance and customer loyalty.
• Lead store staff and ensure smooth operations.
• Address customer inquiries and complaints.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision skills

Customer service skills

Education

High School diploma or equivalent

Job description

We're building a world of health around every individual, shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management
  • Work effectively with store management and store crews.
  • Supervise the store's crew through assigning, directing, and following up of all activities.
  • Effectively communicate information both to and from store management and crews.
• Customer Service
  • Assist customers with their questions, problems and complaints.
  • Promote CVS customer service culture – greet, offer help, and thank.
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
  • Maintain customer/patient confidentiality.
• Merchandise/Presentation
  • Price merchandise.
  • Stock shelves.
  • Execute displays, signs, and inventory of weekly, promotional, and seasonal merchandise.
  • Execute the display and maintenance of off‑shelf merchandise.
  • Reset departments following POGs.

Required Qualifications

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

Typical pay range: $16.50 - $24.00 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Equal Employment Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.