Shift Supervisor

Broadridge; Edgewood (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Broadridge is seeking a Security Shift Supervisor to lead a team responsible for the safety and security of employees, clients, visitors, and property. You will oversee loss prevention activities, enforce entry controls, and develop procedures to mitigate risks.

The role requires supervising staff, assigning work, evaluating performance, and ensuring adherence to policies. Strong communication, budgeting awareness, and familiarity with MS Office and security systems are essential.

Qualifications

• High School diploma or equivalent; college degree preferred.
• Experience in the security industry; familiarity with shift-based work.
• Computer literacy with typing proficiency.

Responsibilities

• Supervises staff in performance of work and provides guidance in problem resolution.
• Assigns work to meet completion dates per schedules set by higher supervision.
• Ensures adherence to established procedures, rules, and regulations.
• Conducts performance evaluations for assigned staff.
• Oversees guard inspections and reliefs in accordance with contracts; ensures safety compliance.
• Makes periodic inspections of facilities and personnel for policy adherence.
• Able to draft policies and procedures for upper management review.
• Manages all shift activities and associate administration, including scheduling.

Skills

Supervisory experience

Leadership

Communication

Problem solving

Time management

Risk assessment

Budget awareness

Education

High School diploma

College degree preferred

Tools

MS Office

MS Word

MS Excel

MS Access

MS Publisher

PowerPoint

MS Teams

Corel Draw

Adobe Acrobat

CCTV systems

Access control systems

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Responsible for the safety and security of the organizations’ employees, clients, visitors and property. Activities include: (1) conducting loss prevention assessments, including identifying and characterizing potential risks (2) developing processes and procedures to report on, manage and mitigate loss and security risks to acceptable levels (3) overseeing and conducting security activities, including controlling entry and exit to the organization's premises and safeguarding facilities, equipment, materials and employee property.

• Achieves goals through the work of others
• Management responsibilities include performance appraisals, pay reviews, training and development
• Job focus is on managing others and applying operational or strategic management skills
• Supervises the daily activities of business or technical support or production team
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
• Typically does not perform the work supervised

Functional Knowledge

• Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

Business Expertise

• Applies understanding of how the team relates to other closely related areas to improve efficiency of own team

Leadership

• Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines

Problem Solving

• Uses judgment to identify and resolve day-to-day technical and operational problems

Impact

• Impacts the quality, efficiency and effectiveness of own team and its contribution to the sub- function

Interpersonal Skills

• Uses tact and diplomacy to exchange information and handle sensitive issues

In addition to understanding the responsibilities of the Lead Coordinator, the Security Shift Supervisor has the following additional obligations:

• Supervises staff in performance of work and provides guidance in the resolution of problems.
• Assigns work to meet completion dates in accordance with schedules fixed by higher supervision and subject to higher approval.
• Applies and assures employees adhere to established organization procedures, rules and regulations.
• Conducts performance evaluations for assigned staff.
• Responsible for ensuring that guard inspections and reliefs are conducted in accordance with the service contract.
• Makes periodic inspections of assigned facilities and personnel to ensure compliance with current Safety and Security policies and procedures.
• Investigates any complaints from Associates or staff.
• Able to draft policies and procedures for upper management review and implementation.
• Responsible for all activities of the shift.
• Responsible for all associate administration, such as counseling and scheduling.
• Run any shift without supervisory presence.
• Able to work from Friday and Saturday 10PM-10AM & Monday and Tuesday 2PM-10PM. Shift is subject to change based on coverage and department needs. Must have flexibility.
• Must be able to travel and perform other related duties and functions as assigned by management.

Qualifications

Minimum education level – High School graduate. College degree preferred.

Experience level working in the security industry

• At a Broadridge location – two years.
• At non Broadridge locations – six years.
• Military and/or Law Enforcement experience or the recommendation of the hiring manger can be substituted for the above experience.

Must be computer literate and have typing proficiency.

Be familiar with/able to use the following

• MS Office (or an equivalent product) suite to include:
• Word processing applications (MS Word).
• Spreadsheet applications (MS Excel).
• Database applications (MS Access).
• Publisher type applications (MS Publisher).
• Presentation applications (PowerPoint)
• Collaboration applications (MS Teams).
• Graphics programs (Corel Draw).
• PDF applications (Adobe Acrobat Professional)

Be familiar with security systems

• Access control systems (S2 ACS a plus).
• CCTV systems (S2 NetVRs and Axis CCTV cameras a plus).

Additional skill sets

• Ability to communicate orally in a clear and professional manner.
• Able to write in an effective, clear and concise manner.
• Able to understand budgetary processes.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [e-mail].