Shift Supervisor

Auntie Anne's; Commerce (CA); Presencial; USD 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tipped position

Descripción de la vacante

Auntie Anne's is seeking a Shift Supervisor to act as the person in charge of the store in the absence of, or directed by, the General Manager, during the assigned shift. The ideal candidate is positive, energetic, motivated, and a team player.

All locations and all positions will be tipped positions, and the role requires supervising crew members, maintaining service standards, and ensuring smooth shift operations. Strong communication and reliable attendance are essential.

Formación

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Previous cash handling experience preferred.
• Ability to stand for extended periods.
• Ability to work evenings, weekends, and holidays.
• At least 1 year of previous shift supervisor experience required.

Responsabilidades

• Direct and coordinate the activities of Crew Members including breaks.
• In the event of call-offs, contact Manager and secure replacements.
• Monitor product quality and adherence to procedures; correct as needed.
• Ensure excellent customer service and address questions or complaints.
• Perform opening/closing procedures and routine maintenance.
• Manage shift funds and cash handling according to policies.
• Record and supervise inventory and paperwork for managers.
• Train new employees as directed by Manager.

Conocimientos

Customer service

Cash handling

Team leadership

Educación

High school diploma

Herramientas

Cash register

Descripción del empleo

Auntie Anne's got its start in 1988 when Anne Beiler bought a stand in a Pennsylvania farmer's market. After some experimentation, "Auntie" Anne created a masterpiece - the same freshly baked goodness you know and love today.

Auntie Anne's is seeking a Shift Supervisor to function as the person in charge of the store in the absence of, or directed by, the General Manager for the duration of the assigned shift. The ideal candidate is positive, energetic, motivating, responsible, trustworthy, and a team player.

All locations and all positions will be tipped positions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Depending on shift and station assignment, may be required to:

• Perform any or all of the essential duties required of Crew Member.
• Direct and coordinate the activities of Crew Members including breaks.
• In the event of call-offs, no-shows, etc. contact Manager and contact and secure replacements.
• Monitor for product quality and adherence to proper operating procedures and correct as needed.
• Monitor customer service and relations and correct as needed.
• Address, respond to and resolve customer needs, questions, complaints, etc., as required.
• Assure that all opening and/or closing procedures are performed, including all daily and periodic (weekly, monthly, etc.) maintenance and cleaning.
• Responsible for store funds during shift including accessing the safe to issue and replace shift drawers and supply change.
• Accurately run register reports and related functions in accordance with Cash Register Procedures, Cash Opening/Closing Procedures, and Cash Handling Policies.
• Receive, check-in, and supervise storage of food and supplies; transmit related paperwork to manager.
• Assist in the taking of monthly physical inventory.
• Conduct and/or supervise the training of new employees as directed by Manager.
• Comply with all Auntie Anne's policies and procedures, including relevant federal and state regulations (i.e. Safety and environmental procedures, OSHA, EPA, Right-to-Know, EEO, ADA, etc.).

EXPERIENCE and QUALIFICATIONS

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Previous cash handling experience preferred.
• Ability to stand for extended periods.
• Ability to work evenings, weekends, and holidays.
• At least 1 year of previous shift supervisor experience required.

Auntie Anne's and Eureka Food Enterprises is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique.