Team Leader

Auntie Anne's; Hanover (MD); Sur place; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

401(k) with Generous Match for Those –

Flexible Hours

Discounted Meals

Promotion From Within

Free Branded Swag

Safety Shoe Purchase Program

Gym Membership Discounts

Access to Advanced Pay

Affordable Lifestyle and Wellbeing

Tips, and More!

Résumé du poste

Auntie Anne's is seeking a Shift Manager to oversee store operations in the absence or direction of the Manager or Assistant Manager. You will lead Crew Members, ensure quality products, and uphold safety and service standards.

You will manage cash handling, schedule coverage, and support training, with a focus on strong customer relations. Ideal candidates demonstrate leadership, reliability, and the ability to supervise and train staff, while maintaining adherence to corporate policies and

Qualifications

• Lead and coordinate Crew Members during shifts.
• Ensure adherence to safety and SOPs and maintain product quality.
• Manage cash handling, openings/closings, and shift reports per policies.
• Train, evaluate, and supervise staff as directed by management.
• Meet minimum age and transportation requirements for the role.

Responsabilités

• Direct and coordinate Crew Members and breaks during shifts.
• Monitor product quality and customer service; enforce procedures.
• Handle cash drawer access and reconcile shift cash; run reports as needed.
• Train new employees and assess performance per Manager directives.
• Ensure compliance with company policies, safety, and regulations.

Connaissances

Leadership

Communication

Interpersonal relations

Organization

Basic math

Dependable transportation

Formation

Age 18+

Description du poste

JOB SUMMARY

Functions as person in charge of the Auntie Anne's store in the absence of, or as directed by, the Manager or Assistant Manager, for the duration of the assigned shift.

ESSENTIAL DUTIES

• Perform any or all of the essential duties required of Crew Members (see Crew Member Job Description).
• Direct and coordinate the activities of Crew Members, coordinate breaks.
• In event of call-offs, no-shows, etc., contact Manager or Assistant Manager; as directed, contact and secure replacements.
• Monitor for product quality and adherence to proper operating procedures; correct as needed.
• Monitor customer service and relations; correct as needed.
• Address, respond to, and resolve customer needs, questions, complaints, etc., as required.
• Assure that all opening and/or closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly, etc.) maintenance and cleaning procedures.
• Responsible for store funds during shift. Access safe to issue and replace shift drawers and for change.
• Accurately run register reports and related functions in accordance with Cash Register Procedures, Cash Opening/Closing Procedures, and Cash Handling Policies.
• Receive, check in, and supervise storage of all food items and supplies; transmit related paperwork to Manager.
• Assist in the taking of the monthly physical inventory.
• If directed by Manager or Assistant Manager, conduct and/or supervise training of new employees.
• If directed by Manager or Assistant Manager, evaluate the performance of Crew Members.
• Comply with all Auntie Anne's policies and procedures, including relevant federal and state regulations, e.g., safety and environmental standards, OSHA, EPA, Right-to-Know, EEO, ADA, et.al.
• Perform all of the essential duties of this position in a safe and effective manner, consistent with the prescribed method and guidelines established by Auntie Anne's, Inc.
• Perform other duties as directed by the Manager or Assistant Manager.

SUPERVISORY RESPONSIBILITIES

In the absence of, or as directed by the Manager or Assistant Manager, the Shift Manager is responsible for the supervision of all Crew Members for the duration of the shift.

QUALIFICATIONS

In addition to the personal traits required of all Auntie Anne's employees (positive, teachable, outgoing), must display skills or ability to develop skills in leadership, communication, interpersonal relations, and organization.Must possess basic math skills and the ability to operate a calculator, plus be attentive to detail.Must have dependable transportation and be able to be readily contacted by phone.Must be 18 years of age.

PHYSICAL DEMANDS OF THE JOB

Must be able to perform the tasks outlined above ("Essential Duties"); must be able to stand for long periods, work with agility, and occasionally work long hours; must be able to see, hear, and speak (for communication and safety); must be able to test products by taste, color, and smell; must be able to lift up to 50 lbs.

ABOUT OUR BENEFITS

Along with a positive, fast-paced, and rewarding work environment, we offer competitive benefits to support our associates through offerings such as:

• Paid Time Off
• Free Wellness Services
• 401(k) with Generous Match for Those 21 and Older
• Flexible Hours
• Promotion From Within
• Discounted Meals
• Free Branded Swag
• Safety Shoe Purchase Program
• Gym Membership Discounts
• Access to Advanced Pay
• Affordable Lifestyle and Wellbeing Benefits
• Tips, and More!

This is for a position at a Auntie Anne's corporate location