Supervisor

Auntie Anne's; San Clemente (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Tipped position

Employee discount

Job summary

Auntie Anne's is seeking a Supervisor to act as the store lead in the absence or direction of the General Manager for the duration of the assigned shift. The ideal candidate is energetic, responsible and a team player, with a background in customer service and cash handling.

All locations and positions are tipped roles. The supervisor will oversee Crew Members, manage cash, and ensure adherence to procedures while maintaining high customer service standards.

Qualifications

• Previous customer service experience preferred.
• Previous cash handling experience preferred.
• Must be able to stand for extended periods.
• Evenings, weekends and holidays required.

Responsibilities

• Direct and coordinate the activities of Crew Members including breaks.
• Monitor product quality and adherence to proper operating procedures.
• Ensure opening and/or closing procedures are performed and maintenance completed.
• Responsible for store funds during shifts including cash handling and drawer management.
• Assist in training new employees as directed by Manager.

Skills

Customer service

Cash handling

Team leadership

Shift supervision

Education

High school diploma or equivalent

Job description

Auntie Anne's got its start in 1988 when Anne Beiler bought a stand in a Pennsylvania farmer's market. After some experimentation, "Auntie" Anne created a masterpiece - the same freshly baked goodness you know and love today.

Auntie Anne's is seeking a Supervisor to function as the person in charge of the store in the absence of, or directed by, the General Manager for the duration of the assigned shift. The ideal candidate is positive, energetic, motivating, responsible, trustworthy, and a team player.

All locations and all positions will be tipped positions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Depending on shift and station assignment, may be required to:

• Perform any or all of the essential duties required of Crew Member.
• Direct and coordinate the activities of Crew Members including breaks.
• In the event of call-offs, no-shows, etc. contact Manager and contact and secure replacements.
• Monitor for product quality and adherence to proper operating procedures and correct as needed.
• Monitor customer service and relations and correct as needed.
• Address, respond to and resolve customer needs, questions, complaints, etc., as required.
• Assure that all opening and/or closing procedures are performed, including all daily and periodic (weekly, monthly, etc.) maintenance and cleaning.
• Responsible for store funds during shift including accessing the safe to issue and replace shift drawers and supply change.
• Accurately run register reports and related functions in accordance with Cash Register Procedures, Cash Opening/Closing Procedures, and Cash Handling Policies.
• Receive, check-in, and supervise storage of food and supplies; transmit related paperwork to manager.
• Assist in the taking of monthly physical inventory.
• Conduct and/or supervise the training of new employees as directed by Manager.
• Comply with all Auntie Anne's policies and procedures, including relevant federal and state regulations (i.e. Safety and environmental procedures, OSHA, EPA, Right-to-Know, EEO, ADA, etc.).

EDUCATION and EXPERIENCE

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Previous cash handling experience preferred.
• Must be able to stand for extended periods.
• Must be able to work evenings, weekends, and holidays.
• At least 1 year of previous shift supervisor experience required.

Auntie Anne's and Eureka Food Enterprises is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique.