Shift Supervisor

BIGGBY COFFEE; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Biggby Coffee is seeking a store leadership role in the United States. The candidate will lead weekly operations, teach Biggby systems, and promote a positive work environment while delivering exceptional customer service.

Responsibilities include coaching team members, ensuring adherence to operating procedures, and covering shifts as needed. This role emphasizes growth opportunities and a hands-on approach to daily store management.

Qualifications

• Legally authorized to work in the U.S.
• Must be at least 18 years old
• Able to lift 30 lbs
• Able to stand for duration of shift
• Must work at least 5 shifts per week for a minimum of 35 hours
• Prior food service leadership experience

Responsibilities

• Perform model and teach BIGGBY processes and techniques involving cashier, including suggestive selling and cash handling
• Perform drink-making using espresso and other coffee equipment
• Assist food production by preparing bagels and bagel sandwiches
• Maintain cleanliness and sanitation across back and front-of-house areas
• Follow safety procedures and promote a safe work environment

Job description

Bring an enthusiastic attitude and reliable leadership every week. Desire to help people grow and to teach others the Biggby systems that provide exceptional products and services for our customers. An appreciation for the value of each customer that stops by our store.

Leadership:

i) Learn, model, coach and ensure BIGGBY operational systems are followed

ii) Effectively use the Biggby barista timeline to ensure smooth business operations

iii) Effectively use the Leadership Tools to ensure smooth business operations

iv) Promote a positive and healthy work environment through daily use of company best practices;

v) Assist other leaders to promote employee development and business growth

vi) Communicate openly and honestly with peers and leaders.

vii) Expected to help cover shifts as needed.

Attitude:

• Eager to learn
• Willingness to adopt the Biggby systems and standards
• Genuinely care for our fanatical customers

Requirements::

Able to comfortably lift 30 lbs

Able to stand for duration of shift

Legally authorized to work in the U.S.

Must be at least 18 years old

Reliable transportation

Must work at least 5 shifts per week for a minimum of 35 hours per week

Prior food service leadership experience

Duties::

Perform model and teach BIGGBY processes and techniques involving:

• Cashier (suggestive selling; cash handling; order accuracy)
• Drink-making (use of espresso and other coffee equipment)
• Food production (preparing bagels and bagel sandwiches)
• Cleaning
• Safety procedures

Biggby Coffee is a fast-growing, purpose-driven, 100% franchised gourmet coffee system based in East Lansing, MI.
We are looking for people who bring an enthusiastic attitude and reliability every week. You will need a desire to grow and to learn the Biggby systems that provide exceptional products and services for our customers. An appreciation for the value of each customer that stops by our store is mandatory. Several positions/roles available. We make growth opportunities available and have seen many staff rise from baristas all the way to assistant manager and manager positions. All it takes is a great attitude and strong effort levels. We can train you to do the rest!