Restaurant Manager and Assistant Manager

Biggby Coffee; Frankfort (IN); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Flexible schedule

Paid training

Job summary

Biggby Coffee is hiring for a management position in Frankfort, Indiana. The role involves overseeing daily operations, managing staff, maintaining inventory, and ensuring exceptional customer service. Candidates need either Barista or management experience, with strong leadership skills and business acumen preferred. This position also includes responsibilities such as scheduling, cash handling, and developing new leaders within the team. Employee perks include discounts and flexible scheduling.

Qualifications

• Must have either Barista experience or Management experience.
• Strong leadership skills and business acumen are required.
• Passion for delivering exceptional customer service.

Responsibilities

• Oversee daily operations of the coffee shop.
• Provide training, coaching, and feedback to staff.
• Maintain inventory and manage budgets effectively.
• Ensure crew meets health and safety requirements.
• Implement and communicate directives promptly.

Skills

Leadership skills

Business acumen

Customer service

Barista experience

Job description

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Flexible schedule
• Paid training

Must have either Barista experience or Management experience. Both preferred but not required. Pay based on experience.

Biggby Coffee is hiring for management positions to oversee all aspects of daily operations and ensure the smooth and efficient functioning of the coffee shop. This position requires strong leadership skills, business acumen, and a passion for delivering exceptional customer service. You will be responsible for managing staff, maintaining inventory, maximizing sales, and upholding company standards and policies.

Responsibilities and Duties

• Become proficient in all Barista and Shift Lead duties and skill sets.
• Maintain excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement.
• Provide regular feedback to each team member on strengths and areas of growth.
• Work with crew’s needs and availability to create weekly shift schedules, maintain budgeted cost of labor, and ensure quality service and quick wait times.
• Track and order necessary inventory, smallwares, parts, and equipment while maintaining low cost of goods sold by eliminating waste and ensuring accurate counting.
• Ensure appropriate cash handling, deposits, and change for the store.
• Work self‑sufficiently and involve franchise owner when the situation requires.
• Ensure crew is knowledgeable and meeting all health and safety requirements.
• Develop new leaders to step into future roles.
• Promptly implement and communicate directives.
• Thoughtfully delegate tasks to the leadership team and baristas to facilitate efficiency and appropriate development.
• Be responsible for hiring, firing, and disciplinary actions related to shift leads and baristas.