Shift Supervisor

GRS, Inc.; Arlington (VA); On-site; USD 40,000 - 65,000; Full time

Job summary

Global Resource Solutions, Inc. (GRS) seeks a Shift Supervisor to coordinate visitor operations at Arlington National Cemetery. You will supervise screening, information assistance, and traffic control at the Welcome Center and on ANC grounds.

Responsibilities include supervising contractor staff, ensuring contract performance, and maintaining pedestrian and vehicle safety in all weather conditions. Strong English skills and a valid driver’s license are required.

Qualifications

• Ability to read, write, speak and understand English fluently.
• Valid state driver's license; clean driving record within past 3 years.
• Experience supervising staff in large public facilities preferred.

Responsibilities

• Supervise and coordinate visitor operations and screening at the Welcome Center.
• Provide mobile supervision for information assistance and traffic control personnel.
• Oversee contractor performance and ensure compliance with PWS requirements.
• Maintain pedestrian and vehicular safety throughout the facility.

Skills

English proficiency

Driver's license

Education

Associate degree or relevant certificate

Two years post-secondary + 3 years experience

Six years experience + high school diploma

Job description

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated and talented individual for the position of Shift Supervisor (SS).

Job Description:

Summary: Shift Supervisors manage and coordinate the performance of tasks required to provide visitor operations services for Arlington National Cemetery.

• Provide supervision of visitor screening and visitor information assistance services and ensure services are being performed at the Welcome Center IAW SOPs.
• Provide mobile supervision of visitor information assistance and traffic control personnel on ANC.
• Perform supervision of contractor employees and the performance of the requirements listed in the PWS.
• Ensures the safety of pedestrians and vehicular traffic throughout the facility.

Requirement:

• An associate’s degree or certificate in a field relevant to visitor operations of a large public facility, national park, or similar venue; this may include communications, business management or operations, or similar general curriculum course; or
• Two years of related post-secondary education and three years of relevant professional experience at a large public venue or government facility; or
• Six years of relevant experience and a high school diploma or equivalent.
• Mobile Shift Supervisors who will be driving Government-provided vehicles shall possess a valid vehicle operator’s license and have a safe driving record. The Mobile Shift Supervisors’ driving record shall have no accidents or moving violations in the past 3 years and no Driving Under the Influence (DUI) convictions.
• Personnel are required to have the ability to walk throughout the entire facility and stand constantly. This includes long distances, various hills/grades and all types of terrain.
• VIA must be able to function outdoors in all types of weather.

SecurityRequirements:

• Criminal Records check

Skills:

• Must be able to read, write, speak and understand the English language with sufficient fluency to support the requirements within this contract
• Possess required state motor vehicle licenses or certifications for operating equipment and vehicles used in the execution of this contract

Physical Requirements: This position requires constant standing and walking throughout the entire facility, to include long distances, various hills/grades, and types of terrain. This position is a year-around, outdoor position, and functions in all types of weather.

Communication:Excellent customer service via phone and face to face conversation, excellent written and oral command of English.

GRS is an Equal Opportunity Employer. GRS will continue to abide by obligations under VEVRRA and Section 503 physical or mental disability, protected veteran status, or any other characteristics that are protected by law.