Shift Supervisor

Akkodis; Amarillo (TX); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

401K plan

Paid leave

Job summary

Akkodis is seeking a Shift Supervisor to direct a data center shift, coordinate safe execution of tasks, and ensure high-quality handoffs between shifts. You will coach technicians, manage work queues, and escalate safety or service-impacting issues as needed.

Responsibilities include leading shift startup, reviewing priorities, and ensuring proper tool, PPE, and procedure readiness. This role requires onsite work in Amarillo, with opportunities to mentor staff and contribute to continuous

Qualifications

• 7+ years in data center operations or related field with supervisory experience.
• Hands-on knowledge of server hardware, racks, cabling, storage, network gear, and ESD safety.

Responsibilities

• Direct shift startup, staffing verification, safety briefings, and handoffs.
• Manage ticket/work-order queue; verify prerequisites and qualifications; escalate exceptions.

Skills

Team leadership

Data center operations

Incident escalation

Clear communication

Prioritization

Education

Associate degree or technical training

ITIL Foundations or CompTIA certification

Tools

Ticketing systems

Job description

Pay rate: $32.00 -$42.00/hour, the rate may be negotiable based on experience, education, geographic location, and other factors.

Position summary

The Shift Supervisor directs the assigned shift, coordinates safe execution of dispatched work, and provides consistent operational handoffs between shifts. This hands‑on leadership role assigns work, verifies readiness and quality, coaches technicians, manages exceptions, and escalates safety, security, or service‑impacting issues.

Reporting relationship

Reports to the Site Operations Manager.

Key responsibilities

• Lead shift startup, staffing verification, safety briefings, priority review, work assignment, and end‑of‑shift handoff.
• Manage the ticket or work‑order queue, confirm prerequisites and technician qualifications, track blocked work, and elevate exceptions without bypassing access or change controls.
• Provide floor leadership and technical coaching for hardware repair, deployment, cabling, moves, upgrades, decommissioning, and media‑handling activities.
• Perform first‑line quality verification for labels, ports, connectors, polarity, component seating, cable routing, evidence, and ticket closure.
• Track throughput, backlog, aging, rework, safety observations, attendance, and open risks for the assigned shift.
• Coordinate incidents and service‑impacting blockers, preserve accurate timelines, and ensure leadership receives timely status updates.
• Confirm that tools, PPE, scanners, parts, and approved procedures are available before work begins.
• Maintain documented shift notes and conduct a complete handoff of priorities, outages, hazards, access issues, and unfinished work.
• Coach employees on procedure adherence, documentation quality, teamwork, and escalation expectations; route formal employment actions through supplier management.
• Support audits, inventory checks, continuous‑improvement work, and root‑cause analysis.

Required qualifications

• 7+ years of experience in data center operations, infrastructure support, field services, or comparable technical operations, including team‑lead or supervisory experience.
• Hands‑on knowledge of server hardware, racks, fiber and copper cabling, storage, network equipment, and ESD‑safe work practices.
• Experience with ticketing or dispatch systems, work documentation, change controls, quality checks, and incident escalation.
• Ability to prioritize competing work, make sound decisions within defined procedures, and communicate clearly during incidents.
• Ability to work an assigned shift, including nights, weekends, and holidays if required by the final schedule.
• Ability to work on‑site in Amarillo, Texas.

Preferred qualifications

• Associate degree, technical training, military technical experience, or equivalent practical experience.
• ITIL Foundation, CompTIA Server+, Network+, or comparable certification.
• Prior experience in a hyperscale, colocation, or large enterprise data center.

Success measures

• Complete shift handoffs with accurate operational context and clear ownership of open items.
• Work is assigned to trained personnel and closed with accurate evidence and documentation.
• Defects, hazards, security concerns, and blockers are identified early and escalated through the correct channel.
• Shift metrics and staffing status are accurate and delivered on schedule.
• Working conditions and other requirements
• Work is performed primarily in an active data center and may involve extended standing and walking.
• May participate directly in technical work when trained, authorized, and operationally appropriate.
• Employment may be contingent on client‑required background screening, badging, and security‑access approval.

Equal Opportunity Employer/Veterans/Disabled

• medical
• dental
• vision
• life insurance
• short‑term disability
• additional voluntary benefits
• an EAP program
• commuter benefits
• a 401K plan
• Paid Sick Leave
• any other paid leave required by Federal, State, or local law
• Holiday pay where applicable

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

Disclaimer: These benefit offerings do not apply to client‑recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers