Shift Relief Supervisor - Retail Ops & Customer Service

arc Thrift Stores; Aurora (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

arc Thrift Stores in Colorado is seeking a Relief Supervisor to oversee store operations during shifts, ensuring staffing, training, merchandising, and customer service standards are met. The role focuses on safety, performance reporting, and adherence to banking and cash handling guidelines while supporting the store manager and frontline staff.

Ideal candidates will have experience managing diverse teams, strong communication, and the ability to adapt in a fast-paced retail environment.

Qualifications

• Knowledge of styles and trends.
• Ability to identify merchandise quality and price it accordingly.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write employee warnings with clear feedback.
• Ability to delegate and follow up to achieve results.
• Ability to work as a productive member of a team.
• Strong written and verbal communication skills.
• Energy to take on fast-paced work.

Responsibilities

• Manage store operation during shifts to achieve sales goals.
• Ensure adequate staffing and training for new employees.
• Maintain merchandising standards and store cleanliness.
• Oversee cash handling and ensure sufficient change reserves.
• Provide coaching and feedback to employees.
• Implement customer service program and safety guidelines.
• Prepare daily performance reports and communicate findings to the store manager.
• Direct staff during assigned shifts and report issues.

Skills

Styling trends

Merchandise pricing

Reading & writing

Communication skills

Delegation

Team player

Active listening

Verbal communication

Fast-paced work

Job description

arc Thrift Stores in Colorado is seeking a Relief Supervisor to oversee store operations during shifts, ensuring staffing, training, merchandising, and customer service standards are met. The role focuses on safety, performance reporting, and adherence to banking and cash handling guidelines while supporting the store manager and frontline staff.

Ideal candidates will have experience managing diverse teams, strong communication, and the ability to adapt in a fast-paced retail environment.