Shift & Operations Leader

Workstream; Ottawa (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Employee Discounts

Opportunities for advancement

Job summary

A leading entertainment company in Ottawa is looking for a Shift Manager to oversee theater operations and guest experiences. In this role, you will manage team members, handle cash management tasks, and ensure the theater runs smoothly. The ideal candidate will have leadership experience and a commitment to excellent guest service. This is a great opportunity for individuals looking to develop their management skills in a dynamic environment with flexible scheduling.

Qualifications

• Must be at least 18 years old.
• Must have availability to work on weekends, evenings, and holidays.
• Must commit to showing up to work on time when scheduled.
• Must have a positive team-focused attitude and be willing to learn.
• 1+ year of management or leadership experience.

Responsibilities

• Provide oversight of theater operations and cleanliness.
• Manage cash handling and deposits.
• Open and close the theater.
• Ensure excellent guest experiences.
• Coach and train team members.
• Troubleshoot issues and communicate with leadership.

Skills

Team leadership

Problem solving

Guest service

Communication

Job description

Are you enthusiastic about providing exquisite customer service and working in a dynamic team environment?

Do you have a passion for leading small teams, problem solving, and learning about all aspects of the Movie Theater Industry?

Join our team as a Shift Manager, where you will play a starring role in bringing the magic of movies on the big screen to the communities we serve.

This position is well suited for first-time and veteran managers alike looking to grow their professional skills and abilities in an environment that allows for a flexible work schedule and advancement opportunities.

Job Description

• Our Shift Managers perform the essential front-line management for the movie theater and assist the general manager in duties including guest services, team member coaching and training, cash management and general support of theater operations.

Cross-training in Cast Member duties, facility opening and closing routines and procedures, cash management, and team member management is provided to all Shift Manager.

Generally, work tasks will include:

• Providing oversight of the operation, cleanliness, and performance of the theater
• Overseeing deposits and money handling initiatives
• Opening and closing the theater for the start or end of a business day
• Providing an excellent guest experience by proactively and reactively addressing guest concerns
• Managing team members to ensure essential tasks are completed and guests receive exceptional service
• Troubleshooting issues and communicating with leadership to improve the theater
• Serve as a liaison with the GM to the corporate office in coordinating marketing and sales activities
• Working collaboratively with the team

Qualifications / Expectations

• Must be at least 18 years old
• Must have availability to work on weekends, evenings, and holidays
• Must commit to showing up to work on time when scheduled
• Must have a positive team-focused attitude and be willing to learn
• 1+ year of management or leadership experience
• Employee Discounts
• Opportunities for advancement

Location: VIP Roxy Cinemas

Ready to be a part of a dynamic team and make a difference in the entertainment industry? Apply now and showcase your leadership skills as a Shift Manager!