Shift Manager Trainee: Lead Operations & Service

truenorth Convenience Stores; Andover Township (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

True North Convenience Stores in Andover Township, OH is seeking a Shift Manager to support fast, friendly, and clean shopping experiences. You will assist with daily operations including merchandising, pricing, loss prevention, inventory, and fuel transactions, while addressing guest concerns and upholding True North service standards.

In the absence of the Assistant Manager, you will assume those responsibilities and lead a team to ensure safety, quality, and efficiency during shifts.

Qualifications

• Basic reading, writing and math skills.
• Ability to operate point of sale, store, and car wash equipment.
• Ability to follow company policies, procedures, and safety standards.
• Maintain proper uniform standards while on duty.
• Must be able to work flexible hours including evenings, overnights, weekends, and holidays.
• Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio)
• Must possess and maintain a valid driver’s license
• Must have access to a reliable vehicle for banking purposes.

Responsibilities

• Provide prompt, courteous customer service in accordance with company standards
• Accurately process customer transactions using point-of-sale systems
• Maintain a clean, safe, and organized store environment
• Perform assigned food service tasks following food safety and sanitation requirements, as applicable
• Perform interior and exterior store duties necessary to support daily operations
• Assist customers and provide product or service recommendations
• Greet and acknowledge every customer to create a welcoming environment
• Communicate customer feedback, concerns, and complaints to management
• Monitor store activity and report suspicious behavior or incidents
• Handle customer issues and complaints, escalating to the Store Manager when required.
• Communicate clearly with other team members and guests.
• Promote customer loyalty and enroll customers in the rewards program
• Stay informed on current promotions, advertised products, and sales
• Upsell by recommending complementary or similar items
• Accurately process transactions using the POS system while following cash-handling and loss prevention procedures
• Ensure all items are scanned, paid for, and secured, especially high-risk merchandise
• Verify ID and comply with age-restricted sales laws and policies
• Ensure accurate pricing, labeling, and promotional updates
• Explain car wash programs and assist with traffic flow during peak times if applicable
• Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces
• Empty interior trash receptacles and keep register area clean, neat, and organized
• Respond to spills and maintain clean organized cooler and storage areas
• Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms
• Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas
• Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issues
• Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed
• Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed
• Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed
• Prepare and serve food items in accordance with food safety and sanitation standards
• Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products
• Monitor in-ground gasoline storage inventory.
• Support store operations during high-volume periods, staffing shortages, or special promotions as needed
• Assist store operations with training new team members
• As directed by the Store Manager, run daily reports, reconcile shift sheets, complete PDI reporting, and banking procedure. Responsible for transport of bank deposit to bank
• Perform other duties as assigned by management

Skills

Customer service

Cash handling

Communication

Flexible hours

Education

High school diploma or equivalent

Job description

True North Convenience Stores in Andover Township, OH is seeking a Shift Manager to support fast, friendly, and clean shopping experiences. You will assist with daily operations including merchandising, pricing, loss prevention, inventory, and fuel transactions, while addressing guest concerns and upholding True North service standards.

In the absence of the Assistant Manager, you will assume those responsibilities and lead a team to ensure safety, quality, and efficiency during shifts.