Shift Manager TB39033-LANDOVER HILLS

Taco Bell; Landover (MD); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical, Dental, Vision Health Plan options

401(k) Retirement Plan

Employee discounts on meals and beverages

Training and development programs

Paid Time Off in the First Year

Monthly Performance Bonus

Annual Awards for Top Performers

Job summary

A popular fast-food chain in Landover is looking for a Restaurant Shift Manager to oversee operations during designated shifts. This role involves leading a team, ensuring high standards of food quality and customer service, and adhering to safety procedures. The ideal candidate has supervisory experience in the restaurant industry and possesses strong leadership and organizational skills. This position offers medical benefits, retirement plans, and opportunities for career advancement.

Qualifications

• Proven experience in a supervisory or managerial role in the restaurant industry.
• Excellent leadership and interpersonal skills.
• Strong organizational and time management skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Supervise and coordinate the activities of restaurant crew members during your shift.
• Ensure outstanding customer service by addressing inquiries and complaints.
• Oversee the opening and closing procedures, including cash handling.
• Create and maintain shift schedules for adequate staffing.

Skills

Leadership and interpersonal skills

Knowledge of food safety regulations

Organizational and time management skills

Flexibility to work various shifts

Education

High school diploma or equivalent

College degree in Hospitality Management (preferred)

Certification in food safety (e.g., ServSafe)

Job description

Job Title

Restaurant Shift Manager

Overview

As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures.

Key Responsibilities

• Leadership and Team Management
  • Supervise and coordinate the activities of restaurant crew members during your shift.
  • Delegate tasks effectively and ensure team members understand their responsibilities.
  • Provide coaching, training, and performance feedback to foster a positive and productive work environment.
• Customer Service Excellence
  • Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
  • Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
• Operational Oversight
  • Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
  • Ensure adherence to food safety and sanitation standards.
  • Monitor inventory levels and order supplies as needed to meet operational demands.
• Shift Scheduling and Staffing
  • Create and maintain shift schedules to ensure adequate staffing levels.
  • Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
• Training and Development
  • Train new hires on policies, procedures, and job responsibilities.
  • Conduct ongoing training sessions to develop team members' skills.
• Financial Accountability
  • Monitor sales performance and expenses during your shift.
  • Implement strategies to maximize profitability and optimize operational efficiency.
• Communication and Collaboration
  • Communicate effectively with the restaurant management team to ensure alignment on goals.
  • Collaborate with kitchen staff, servers, and support personnel to coordinate operations.

Requirements

• Proven experience in a supervisory or managerial role in the restaurant industry.
• Excellent leadership and interpersonal skills.
• Knowledge of food safety regulations and best practices.
• Strong organizational and time management skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Education and Certification

• High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred).
• Certification in food safety (e.g., ServSafe) is advantageous.

Physical Requirements

• Ability to stand, walk, and move around the restaurant environment for extended periods.
• Lift and carry objects weighing up to 25 pounds.
• Work in a fast‑paced and sometimes stressful environment.

Benefits

• Medical, Dental, Vision Health Plan options.
• 401(k) Retirement Plan.
• STD, LTD, and Life Insurance options.
• Opportunities for career advancement.
• Employee discounts on meals and beverages.
• Training and development programs.
• Paid Time Off in the First Year.
• Monthly Performance Bonus.
• Annual Awards for Top Performers.

Additional Information

HAZA Bell is an equal‑opportunity employer who may provide reasonable accommodation for individuals with disabilities. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country.

Conclusion

As a Restaurant Shift Manager, you play a critical role in ensuring the operational success and customer satisfaction of the restaurant during your shift. Your leadership, organizational skills, and commitment to excellence contribute to the overall success of the restaurant and the satisfaction of both customers and team members.

Pay Transparency

IF Applicable Pay Transparency Range: $17.00- $18.00