Shift Manager TB39052-CAPITOL HEIGHTS

Taco Bell; Maryland; On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical, Dental, Vision Health Plan options

401(k) Retirement Plan

Employee discounts on meals

Job summary

Taco Bell is seeking a Restaurant Shift Manager in Maryland to oversee restaurant operations during designated shifts. You will lead a team, maintain food quality and cleanliness, and ensure customer service excellence.

Your responsibilities include managing shift activities, training staff, and adhering to safety standards. We offer competitive pay and benefits, including medical and retirement plans, opportunities for advancement, and employee discounts.

Qualifications

• Proven experience in a supervisory or managerial role within the restaurant industry.
• Ability to motivate and inspire team members.
• Strong organizational skills to manage multiple responsibilities.

Responsibilities

• Oversee operations during shifts to ensure efficient restaurant functioning.
• Support the Restaurant General Manager by running shifts.
• Ensure outstanding customer service and handle complaints.

Skills

Leadership and interpersonal skills

Knowledge of food safety regulations

Organizational and time management skills

Flexibility to work various shifts

Education

High school diploma or equivalent

College degree in Hospitality Management

Tools

ServSafe certification

Job description

Restaurant Shift Manager

As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures.

Responsibilities include:

• Support the Restaurant General Manager (RGM) by running great work shifts and meeting Taco Bell standards. Take ownership and responsibility to solve problems, seek help when needed, and help and guide others. Ensure that Team Members complete all assigned duties and serve safe, quality food in a friendly manner. Ensure the restaurant is a safe place for Team Members and customers.

Shift Lead Behaviors

• Solving customer complaints quickly and with a smile.
• Providing feedback to Team Members in a positive manner.
• Communicating openly and honestly with the Restaurant Management team.
• Following cash, security, inventory, and labor policies and procedures.

Key Responsibilities

1. Leadership and Team Management:
   • Supervise and coordinate the activities of restaurant crew members during your shift.
   • Delegate tasks effectively and ensure team members understand their responsibilities.
   • Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
2. Customer Service Excellence:
   • Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
   • Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
3. Operational Oversight:
   • Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
   • Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
   • Monitor inventory levels and order supplies as needed to meet operational demands.
4. Shift Scheduling and Staffing:
   • Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
   • Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
5. Training and Development:
   • Train new hires on restaurant policies, procedures, and job responsibilities.
   • Conduct ongoing training sessions to develop team members’ skills in customer service, food preparation, and safety protocols.
6. Financial Accountability:
   • Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
   • Implement strategies to maximize profitability and optimize operational efficiency.
7. Communication and Collaboration:
   • Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
   • Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.

Requirements

• Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Knowledge of food safety regulations and best practices in food handling.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required.

Education and Certification

• High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred).
• Certification in food safety (e.g., ServSafe) is advantageous.

Physical Requirements

• Ability to stand, walk, and move around the restaurant environment for extended periods.
• Lift and carry objects weighing up to 25 pounds.
• Work in a fast-paced and sometimes stressful environment.

Benefits

• Medical, Dental, Vision Health Plan options
• 401(k) Retirement Plan
• STD, LTD, and Life Insurance options
• Opportunities for career advancement within the restaurant management team.
• Employee discounts on meals and beverages.
• Training and development programs to enhance leadership and management skills.
• Paid Time Off in the First Year
• Monthly Performance Bonus
• Annual Awards for Top Performers

Conclusion

As a Restaurant Shift Manager, you play a critical role in ensuring the operational success and customer satisfaction of the restaurant during your shift. Your leadership, organizational skills, and commitment to excellence contribute to the overall success of the restaurant and the satisfaction of both customers and team members.

Location: 6250 Central Ave, Capitol Heights, Maryland 20743

Pay Transparency Range: $17.00 – $18.00

Equal Opportunity Employer: HAZA Bell is an equal opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in this country.