SHIFT MANAGER - SLOT - FT

Seminole Tribe of Florida; Coconut Creek (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading gaming organization is seeking a dedicated Shift Manager for Slot Operations. This role involves managing daily operations, ensuring guest satisfaction, and developing staff while navigating a busy casino environment. Candidates should have a strong background in Slot Operations and demonstrate exceptional management skills.

Qualifications

• At least four years of experience in Slot Operations or a similar role.
• Ability to lift up to 10 lbs and good hand-eye coordination.

Responsibilities

• Lead and manage Slot Operations during the shift.
• Oversee employee development, scheduling, and performance evaluation.

Skills

Customer Service

Staff Management

Problem Solving

Education

High school diploma or GED

Job description

Overview

Our Commitment to Service:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take pride when you have an invited Guest in your home, and the same pride should be taken with every Guest visiting our properties. Unparalleled Service is not just part of our mission at Seminole Gaming; it's a commitment to all our current and future Guests.

Responsibilities

The Shift Manager-Slot is responsible for leading, managing, and overseeing the operations during their shift. This includes currency and ticket accountability, employee development, staffing and scheduling, and managing procedures and processes that support Slot Operations while maintaining high standards of player service. Responsibilities also include interviewing, hiring, training, planning, assigning work, evaluating performance, rewarding and disciplining employees, addressing complaints, resolving problems, and fostering positive employee morale.

Qualifications

• High school diploma or GED and at least four years of experience in Slot Operations or a similar role, or an equivalent combination of education and experience.
• This role requires standing and walking on the casino floor, frequent manual dexterity, grasping, bending, reaching, and the ability to lift up to 10 lbs, consistent with office and computer work, along with good hand-eye coordination.

Work Environment

• Exposure to casino-related environmental factors, including secondhand smoke and noise.
• Must frequently stand, walk, use hands, reach, and communicate verbally. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.
• The environment is hectic, fast-paced, crowded, and noisy, with exposure to the general public and casino-related factors.

Closing

The Tribal Council prioritizes employment for Native Americans. First preference is given to Seminole Tribe members who meet job requirements; second to members of other federally recognized Native American Tribes.

Final candidates must pass a background check, including credit and criminal checks, to obtain gaming licensure before employment offers are extended.

Disclaimer: Management reserves the right to revise the job or assign different tasks as circumstances change, such as emergencies, personnel changes, workload, or technical developments.