Shift Manager, Security

Seminole Hard Rock; Town of Florida (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision & Life Insurance

401K

Paid time off

Annual Bonus Opportunity

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Director of Security to oversee the Security Team and ensure daily safe operations across a high-volume casino/hotel complex.

The role focuses on protecting guests and assets, coordinating investigations with law enforcement, and leading staff development through training and coaching. Strong leadership and compliance with Gaming regulations are essential.

Qualifications

• High School diploma or equivalent and a minimum of four (4) years of Security Management experience in a high-volume casino/hotel complex.

Responsibilities

• Oversee Security Team and assist in maintaining efficient operation of the Security Department.
• Ensure staff actions protect guests, team members, and company assets while delivering guest service excellence.
• Lead investigations and work with law enforcement to resolve incidents; prepare incident reports as needed.
• Coordinate emergency responses and develop team knowledge through training and coaching.

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

We offer rockin' benefits that include:

• Medical
• Dental
• Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity
• much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description

Under the direction of the Director of Security, the incumbent oversees Security Team and assists in maintaining efficient overall operation of the Security Department as well as the Fire Command Center. Ensures staff acts to ensure the safety of guests and team members, to protect the assets of the Company and to provide excellence in guest service. Duties include the following:

Essential Duties and Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Promotes excellence in guest service at all times.
• Identifies and controls risks and threats to the safety and assets of Seminole Gaming..
• Personally acts to and leads team to ensure the safety of guests and team members and to protect the assets of Seminole Gaming.
• Implements systems to ensure compliance with all Gaming Commission Regulations, and company/departmental policies and procedures.
• Communicates with guests and team members in a positive manner, both in oral and written form.
• Responsible for conducting investigations and working with law enforcement officials to ensure resolution.
• Writes incident reports as necessary. Reviews all incident reports for accuracy.
• Maintains a high level of key control for the facility.
• Prepares and implements daily work schedules.
• Evaluates his subordinate's job duties.
• Coordinates emergency situations.
• Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member's assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Attends meetings as required.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent and a minimum of four (4) years of Security Management experience in a high volume casino/hotel complex environment or the equivalent combination of education and experience.

Additional Requirements

• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each