Shift Manager - Public Area (overnight shift)

Wynn Resorts; Las Vegas (NV); On-site; USD 60,000 - 84,000; Full time

Job summary

Wynn Resorts is seeking a Shift Manager to lead the Public Areas Department in daily operations at our Las Vegas property. You will spend most of your time on the floor, ensuring top-tier cleanliness and guest satisfaction in interior and exterior spaces.

Responsibilities include scheduling, inspections, staff performance, safety compliance, and inventory management. Strong English, 3+ years supervisory in a casino/hotel, and excellent communication are required. Equal opportunity employer.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to read, write, and speak occupational English.
• Minimum of three years of supervisory or management experience in a large casino or hotel environment.
• Knowledge of cleaning standards, protocols, and best practices in hospitality settings.
• Strong organizational and time management skills.
• Proficiency in conflict resolution and guest complaint handling.
• Knowledge of health, safety, and sanitation regulations and compliance standards.

Responsibilities

• Spend up to 90% of time on the floor, interacting with guests and employees to ensure service delivery and operational excellence.
• Create and manage daily and weekly schedules for the Public Areas Department.
• Conduct regular inspections of interior and exterior public areas for quality control.
• Oversee assistant shift manager duties and ensure sign-in sheets, key sheets, and equipment sheets are completed.
• Administer performance appraisals, evaluations, and disciplinary actions per policies.
• Monitor inventory levels of cleaning supplies and equipment and place orders as needed.
• Enforce safety and sanitation standards across the department.
• Train and mentor team members on cleaning techniques, safety protocols, and customer service expectations.
• Address and resolve guest complaints related to public areas in a timely manner.

Skills

Interpersonal skills

English proficiency

Supervisory experience

Education

High school diploma or equivalent

Job description

The Shift Manager is responsible for Public Areas Department daily operations byensuring smooth daily operations of the Public Areas Department, maintaining the highest standards of cleanliness in all public areas, both interior and exterior.

Core Job Duties & Responsibilities:

• Spend up to 90% of time on the floor, actively interacting with guests and employees to ensure exceptional service delivery and operational excellence.
• Create and manage daily and weekly schedules, coordinating and overseeing special cleaning requests and assignments to optimize departmental efficiency.
• Conduct regular inspections of all public areas, both interior and exterior, during each shift to ensure quality control standards are consistently met.
• Oversee assistant shift manager duties and responsibilities, ensuring all sign-in sheets, key sheets, and equipment sheets are properly completed and collected at the end of each shift.
• Administer performance appraisals, evaluations, and disciplinary actions to employees in accordance with company policies and procedures.
• Ensure all storage and warehouse areas remain clean, organized, and properly maintained for optimal functionality.
• Monitor inventory levels of cleaning supplies and equipment, placing orders as needed to maintain adequate stock and control departmental costs.
• Enforce safety and compliance standards throughout the department, ensuring all employees adhere to health, safety, and sanitation regulations.
• Train and mentor team members on proper cleaning techniques, safety protocols, and customer service expectations to promote professional development.
• Address and resolve guest complaints and concerns related to public areas in a professional and timely manner, documenting incidents as required.
• Communicate effectively with other departments and senior management regarding operational issues, staffing needs, and departmental performance metrics.

• Excellent interpersonal and communication skills
• Ability to effectively read, write, and speak occupational English
• High school diploma or equivalent
• Minimum of three years of supervisory or management experience in a large casino or hotel environment
• Demonstrated knowledge of cleaning standards, protocols, and best practices in hospitality settings
• Strong organizational and time management skills
• Proficiency in conflict resolution and guest complaint handling
• Knowledge of health, safety, and sanitation regulations and compliance standards

Preferred Qualifications:

• Experience with inventory management and cost control in a hospitality department
• Proficiency with scheduling software and computerized management systems
• Certification in hospitality management or supervisory training
• Experience conducting employee performance evaluations and disciplinary procedures

  Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.