Shift Manager - Public Area

Wynn Resorts; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Wynn Resorts in Las Vegas seeks a Shift Manager for the Public Areas Department to oversee daily operations and uphold the highest cleanliness standards in interior and exterior spaces.

The role requires strong on-floor presence, scheduling, inspections, and supervision of staff, with emphasis on safety, guest service, and cost control. A minimum of three years in a casino/hotel setting is preferred.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to read, write, and speak occupational English.
• Minimum of three years of supervisory or management experience in a large casino or hotel environment.
• Demonstrated knowledge of cleaning standards, protocols, and best practices in hospitality settings.

Responsibilities

• Spend up to 90% of time on the floor, interacting with guests and employees to ensure service delivery and operational excellence.
• Create and manage daily/weekly schedules, coordinate and oversee special cleaning requests and assignments to optimize efficiency.
• Conduct regular inspections of public areas to ensure quality control standards.
• Oversee assistant shift manager duties, ensuring sign-in sheets and equipment logs are completed.
• Administer performance appraisals, evaluations, and disciplinary actions as per policy.
• Monitor storage and warehouse areas for cleanliness and maintenance.
• Manage inventory levels of cleaning supplies and equipment.
• Enforce safety, health and sanitation regulations across the department.
• Train and mentor team members on cleaning techniques, safety, and guest service.
• Address and resolve guest concerns related to public areas and document incidents.
• Communicate with other departments and senior management on issues and performance metrics.

Skills

Interpersonal skills

Customer service

English communication

Supervisory experience

Hospitality knowledge

Safety & compliance

Education

High school diploma or equivalent

Job description

The Shift Manager is responsible for Public Areas Department daily operations byensuring smooth daily operations of the Public Areas Department, maintaining the highest standards of cleanliness in all public areas, both interior and exterior.

Core Job Duties & Responsibilities:

• Spend up to 90% of time on the floor, actively interacting with guests and employees to ensure exceptional service delivery and operational excellence.
• Create and manage daily and weekly schedules, coordinating and overseeing special cleaning requests and assignments to optimize departmental efficiency.
• Conduct regular inspections of all public areas, both interior and exterior, during each shift to ensure quality control standards are consistently met.
• Oversee assistant shift manager duties and responsibilities, ensuring all sign-in sheets, key sheets, and equipment sheets are properly completed and collected at the end of each shift.
• Administer performance appraisals, evaluations, and disciplinary actions to employees in accordance with company policies and procedures.
• Ensure all storage and warehouse areas remain clean, organized, and properly maintained for optimal functionality.
• Monitor inventory levels of cleaning supplies and equipment, placing orders as needed to maintain adequate stock and control departmental costs.
• Enforce safety and compliance standards throughout the department, ensuring all employees adhere to health, safety, and sanitation regulations.
• Train and mentor team members on proper cleaning techniques, safety protocols, and customer service expectations to promote professional development.
• Address and resolve guest complaints and concerns related to public areas in a professional and timely manner, documenting incidents as required.
• Communicate effectively with other departments and senior management regarding operational issues, staffing needs, and departmental performance metrics.

• Excellent interpersonal and communication skills
• Ability to effectively read, write, and speak occupational English
• High school diploma or equivalent
• Minimum of three years of supervisory or management experience in a large casino or hotel environment
• Demonstrated knowledge of cleaning standards, protocols, and best practices in hospitality settings
• Strong organizational and time management skills
• Proficiency in conflict resolution and guest complaint handling
• Knowledge of health, safety, and sanitation regulations and compliance standards

Preferred Qualifications:

• Experience with inventory management and cost control in a hospitality department
• Proficiency with scheduling software and computerized management systems
• Certification in hospitality management or supervisory training
• Experience conducting employee performance evaluations and disciplinary procedures
• Ability to work flexible shifts, including evenings, weekends, and holidays

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.