Shift Manager on Duty

*Bellevue Club | Hotel; Bellevue (WA); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k) with employer match

Free on-site parking

Club facilities access

Employee discounts

Training programs

Job summary

The Bellevue Club Hotel is seeking a dependable Manager on Duty for a full‑time role on Seattle’s Eastside. You will lead operations during shifts, ensure guest experiences, align teams, and maintain facility safety in a luxury, 66‑room boutique environment.

Responsibilities include handling escalations, coordinating with security, facilities, and front desk; supporting the Business Office after hours; and delivering staff training to sustain premium service standards and safety.

Qualifications

• Experience in leadership and guest service.
• Current CPR/First Aid/AED certification or willingness to obtain upon hire.

Responsibilities

• Lead operational guidance during shifts and ensure policy adherence.
• Resolve guest or member escalations with department heads to implement long-term solutions.
• Support the Business Office after standard hours to assist members and applicants.
• Facilitate staff training programs to maintain premium service standards.

Skills

Decision making

Communication

Reliability

CPR/First Aid/AED

Job description

About the Bellevue Club and Hotel

Join the team at the premier athletic and social club on Seattle’s Eastside. The Bellevue Club is a vibrant gathering place merging 250,000 square feet of world‑class fitness facilities, four innovative dining spaces, and unique recreational areas. The property is also home to the Bellevue Club Hotel, a luxury 66‑room boutique hotel, and a full‑service spa. We are dedicated to wellness, luxury, and exceptional service.

The Bellevue Club Hotel is seeking a dependable, accountable, and proactive Manager on Duty for a full‑time role. This critical position serves as the operational leader during assigned shifts, ensuring seamless guest experiences, team alignment, and facility safety.

• Compensation: $29-$29 per hour.

Key Responsibilities

Operational Leadership & Guest Experience

• Act as Lead Authority: Assume operational guidance of the club and hotel in the absence of senior management, ensuring adherence to established policies.
• Resolve Escalations: Address and resolve guest or member complaints efficiently, following up with department heads to implement long‑term solutions.
• Administrative Support: Support the Business Office after standard weekday hours to assist members and prospective applicants.
• Staff Development: Participate in and facilitate staff training programs to maintain premium service standards.

Facility Oversight & Shift Security

• Secure the Property: Execute strict opening and closing checklists, including patrolling public areas, verifying back‑of‑house security, and locking down the facility.
• Monitor Systems: Oversee building alarm systems and maintain comprehensive knowledge of the central fire panel and detector locations.
• Log & Communicate: Document daily operational updates in the Bellevue Club logbook, reviewing notes from previous shifts to ensure seamless transitions.

Emergency Response & Safety

• First Responder: Serve as the primary on‑site responder for emergencies using CPR, First Aid, or AED equipment as necessary.
• Incident Documentation: Investigate, log, and report safety hazards or medical incidents.
• Safety Training: Educate and drill staff members on fire, evacuation, and emergency protocols.

Qualifications & Skills

• Decision‑Making: Confident problem‑solver who anticipates operational needs and thinks steps ahead.
• Communication: Exceptional interpersonal skills with a commitment to a collaborative, team‑first environment.
• Reliability: Proven track record of accountability, punctuality, and handling high‑responsibility scenarios.
• Certifications: Current CPR/First Aid/AED certification (or willingness to obtain upon hire).

What We Offer

• Comprehensive Medical, Vision, and Dental insurance (eligible after 60 days).
• 401(k) retirement plan with a generous employer match.
• Complimentary access to world‑class club facilities, amenities, and group fitness classes.
• Generous employee discounts at our dining spaces, spa services, and retail products.
• Dedicated training, development pathways, and employee recognition programs.
• Free on‑site parking in a luxurious, newly remodeled work environment.