Shift Manager (Nothing Bundt Cakes)

Millbrae : NBC000084; Millbrae (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Flexible scheduling

Employee discounts

Earlier closing hours

Casual work environment

Leadership development

Job summary

Nothing Bundt Cakes is seeking a Shift Manager to lead bakery operations across shifts and support team members in delivering exceptional guest experiences. You will help ensure quality, cleanliness, and teamwork while guiding opening/closing procedures and daily reporting.

Ideal candidates will have prior leadership or supervisory experience in retail or food service, strong customer service and communication skills, and the ability to train and mentor staff in a fast-paced environment.

Qualifications

• Frontline leadership experience in retail/food service.
• Strong communication and guest-service orientation.
• Proven ability to train and mentor team members.

Responsibilities

• Lead and motivate team members to deliver exceptional guest experiences.
• Oversee daily bakery operations and ensure smooth shift execution.
• Provide coaching, training, and support to team members.
• Assist with opening and closing procedures, cash handling, and daily reporting.
• Ensure compliance with food safety, sanitation, and company standards.
• Support guest service and production activities as needed.
• Address guest concerns professionally and resolve issues promptly.
• Monitor inventory levels and communicate operational needs to management.
• Foster a positive, team-oriented culture aligned with the brand.

Skills

Customer service

Communication skills

Leadership

Organizational skills

Problem-solving

Flexible availability

Job description

Shift Manager

Location: Nothing Bundt Cakes

At Nothing Bundt Cakes, we bring joy to every guest through exceptional service, beautifully decorated cakes, and a welcoming bakery experience. As a Shift Manager, you will lead bakery operations during assigned shifts, support team members across all areas of the bakery, and help ensure every guest receives outstanding service while maintaining our high standards for quality, cleanliness, and teamwork.

What You'll Do

• Lead and motivate team members to deliver exceptional guest experiences
• Oversee daily bakery operations and ensure smooth shift execution
• Provide coaching, training, and support to team members
• Assist with opening and closing procedures, cash handling, and daily reporting
• Ensure compliance with food safety, sanitation, and company standards
• Support guest service, cake decoration, frosting, and production activities as needed
• Address guest concerns professionally and resolve issues in a timely manner
• Monitor inventory levels and communicate operational needs to management
• Foster a positive, team-oriented culture that reflects the Nothing Bundt Cakes brand

What We're Looking For

• Previous leadership, supervisory, retail, restaurant, or food service experience preferred
• Strong customer service and communication skills
• Ability to lead by example in a fast-paced environment
• Excellent organizational and problem-solving abilities
• Dependable, detail-oriented, and results-driven
• Flexible availability, including weekends and holidays as needed
• Ability to stand for extended periods and lift up to 25 pounds

Why Join Us?

• Flexible scheduling
• Employee discounts
• Earlier closing hours than most food service concepts
• Casual and comfortable work environment
• Leadership development and advancement opportunities
• Fun, supportive team culture
• Opportunity to make a positive impact in guests' celebrations and special moments