Shift Manager - Naples, FL

Ontario Trillium Foundation; Naples (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay including tips

Quarterly Bonus

Quarterly PTO

Clear pathways for career advancement

Job summary

Hampton Chocolate Factory is seeking a hands-on Shift Manager to lead on the floor, guide team members, and ensure a seamless guest experience while keeping operations organized and efficient. You will partner with the General Manager to roll out store initiatives, train new hires, and maintain high service standards, cleanliness, and food safety across shifts.

This role requires strong leadership and a proactive attitude.

Qualifications

• Experience leading high-volume shifts in food & beverage or restaurant environments.
• Ability to maintain high service standards and guest satisfaction.
• Strong communication and teamwork skills.

Responsibilities

• Partner with management to deliver a memorable guest experience each shift.
• Oversee shift operations, manage labor, and ensure guest satisfaction.
• Lead high-volume shifts with up to 15 team members.
• Motivate and support team to maintain high performance.
• Communicate with leadership to uphold standards and share feedback from guests and team.
• Support rollout of new initiatives and maintain a solution-focused mindset.
• Ensure food safety, cleanliness, and compliance with health regulations and company policies.
• Troubleshoot basic tech and elevate when needed.
• Track shift performance and report updates to management.
• Lead pre-shift huddles and align on brand values.
• Communicate across Slack and 7Shifts for smooth coordination.

Skills

Leadership

Customer service

Communication

Job description

ABOUT THE ROLE

As a Shift Manager at Hampton Chocolate Factory, you'll be the go-to leader on the floor, supporting the team in delivering exceptional guest experiences while facilitating seamless daily operations. You'll lead by example, guiding team members through their tasks, maintaining high service standards, and ensuring the store is clean, organized, and fully stocked.

In this hands-on role, you'll take ownership of shift management—delegating responsibilities, solving problems as they arise, and keeping team morale high. You'll collaborate closely with the General Manager to execute store initiatives, meet performance goals, and train new team members to grow within the company.

We're looking for someone who communicates clearly, thrives in a fast-paced environment, and brings a positive, proactive attitude to every shift. You understand the balance between leading people and managing systems, and you're committed to creating a welcoming, efficient, and high-performing store environment that reflects the core values of Hampton Chocolate Factory.

OUR CULTURE

At Hampton Chocolate Factory, our mission is to create a ‘one-of-a-kind memorable experience’ (OOAKME) driven by 5 core values:

1. We Perform with a Positive Mental Attitude.
2. We are Always Strive to Be the Best.
3. We are Always Willing to Learn.
4. We Deliver with Diligence and Proactivity.
5. We are an Artisan, first.

WHAT YOU'LL GET

• A rewarding work culture
• Competitive pay including tips
• Quarterly Bonus
• Quarterly PTO
• Clear pathways for career advancement within our rapidly expanding organization.

YOU WILL

• Partner closely with Management and team members to deliver a "one-of-a-kind" guest experience during every shift.
• Oversee shift operations by supporting cost awareness, managing labor efficiently, and ensuring guest satisfaction.
• Lead high-volume shifts of up to 15 team members with preparation, energy, and attention to detail.
• Motivate and support team members by reinforcing consistent daily habits that contribute to a smooth and high-performing environment.
• Communicate effectively with leadership (Assistant Store Manager and/or General Manager) to uphold quality standards and share feedback from guests and team.
• Support the rollout of new initiatives by encouraging team engagement and maintaining a solution-focused mindset.
• Ensure the shift runs smoothly by maintaining food safety, cleanliness, and compliance with health regulations and company policies.
• Troubleshoot basic tech and third-party platform issues (e.g., Toast, 7Shifts, Monday.com) and elevate when necessary.
• Help track shift performance by reporting key updates, team needs, and guest experiences to management.
• Set the standard for cleanliness and organization across both front and back-of-house areas.
• Assist in training new hires and helping onboard them into daily operations and company culture.
• Support store goals by contributing to sales targets and staying informed on relevant financial performance metrics.
• Lead pre-shift huddles and encourage teamwork and alignment around shift goals and brand values.
• Communicate professionally across platforms like Slack & 7Shifts to ensure smooth coordination during and between shifts.

WHAT YOU'LL NEED

• A genuine passion for delivering exceptional desserts and guest experiences.
• 1-2 years of experience in high-volume food & beverage or restaurant environments; experience with desserts or pastries is a plus but not required.
• Must be at least 18 years of age.
• Proven ability to lead efficient shifts while supporting both team morale and guest satisfaction.
• Must have a passion for growth and eager to always learn, as well as,
• Demonstrated reliability, strong work ethic, and the ability to lead by example during high-pressure situations.
• A team-oriented mindset that promotes collaboration and mutual respect across roles.
• Strong verbal communication skills with a proactive, solutions-focused attitude when handling guest or team challenges.
• Passionate about supporting a positive, productive, and guest-focused workplace culture.
• High attention to detail in following procedures, maintaining cleanliness, and ensuring service consistency.
• Quick learner with the ability to adapt to new recipes, tools, and seasonal menu changes.
• Accountable and dependable, especially in fast-paced, high-expectation environments.
• Flexible availability, including weekends, holidays, and varied shifts as needed.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods and lift up to 50 lbs.
• Comfortable bending, reaching overhead, and using kitchen equipment (tongs, pans, etc.).
• Able to work in varied temperatures.
• May need to work in tight spaces and occasionally in outdoor weather conditions.
• Requires frequent communication with team members and multitasking across responsibilities.
• Must be able to see clearly (close, distance, peripheral vision) and occasionally sit, squat, or kneel.
• Must be alert, safety-conscious, and capable of working in a physically demanding setting.