Shift Manager Marketplace

Rivers Casino; City of Schenectady (NY); Sur place; USD 70 000 - 85 000; Plein temps

Résumé du poste

Rivers Casino in Schenectady, NY, seeks a Shift Manager Marketplace to supervise the F&B team during shifts, ensuring duties are performed per policy and delivering superior guest service.

The role reports to the Assistant Manager Marketplace and requires ServSafe and Responsible Alcohol Training. You will manage staffing, costs, and collaboration with other departments to maintain health standards and smooth operations.

Qualifications

• 1–2 years in hospitality with supervisory experience.
• Certifications: ServSafe and Responsible Alcohol Training within 90 days.
• Proficient in Microsoft Office and computer use.

Responsabilités

• Oversee F&B team during shift ensuring service standards.
• Develop staffing plans to meet forecasted volume and budget.
• Train and coach team members on policies and procedures.
• Communicate issues to manager and other departments.
• Maintain sanitation and compliance with health regulations.
• Review food and beverage costs and assist in cost control.

Connaissances

Guest service

Team leadership

Staff scheduling

Microsoft Office

Formation

ServSafe Certification

Responsible Alcohol Training

Description du poste

• Hospitality
• Full-Time
• Requisition #: SHIFT007166

Description

Position Summary: Responsible for supervising the activities of all F&B team members during a shift, ensuring all functional job duties are performed according to established company policies.

Job Title: Shift Manager M arketplace

Department: Food & Beverage

Reports To: Asst Manager Marketplace

FLSA Designation: Exempt

License Type: Gaming

Salary: $70,000 to $85,000

Essential Job Functions:

• Ensures all guests are served in a prompt, professional, and courteous manner
• Builds relationships with guests and leads his/her team members to deliver superior service to our guests
• Ensures proper staffing for forecasted volume and budgetary guidelines
• Communicates any problems or concerns to Manager or other departments as needed
• Cultivates and enforces company and department policies and procedures
• Notifies and trains team members on any changes in policy and procedure
• Maintains thorough communication between shifts
• Works well as a team with leaders within Food & Beverage and throughout the property to ensure proper communication
• Properly and thoroughly completes all administrative responsibilities required in his/her role
• Monitors business levels and adjusts staffing levels as necessary to ensure all beverage outlets are staffed appropriately
• Assists trainers in properly training new team members
• Assists team members in their duties as needed
• Maintains a constant awareness of services, promotions, and events offered at Rivers and communicates this information to all team members
• Maintain high sanitation standards and ensures all Board of Health regulations are adhered to
• Maintains sufficient materials and products in the work location
• Sets high standards by complying with all departmental rules, policies, and procedures
• Ensures that all Team Members are treated in a fair and consistent manner
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy
• Performs any other duties as specified or assigned by the Director or any member of xecutive management
• Coach and train on policies and procedures
• Directly communicate with F&B Director on all menu changes
• Review and analyze food and beverage costs
• Understand and manage Profit and Loss statements
• Assist in recruiting, recommend for hire of new Team Members
• Develop, train and guide outlet chefs and supervisors
• Ensure overall outlet is ran efficiently, to include but not limited to sanitation & cost, labor
• Perform all other duties as assigned

Qualifications:

• Possesses complete knowledge of all procedures related to the job
• Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members
• One to two years’ experience in the hospitality field, with at least 1-year supervisory experience or equivalent training
• Must have successfully completed and maintain certification in ServSafe (Food Sanitation Management) and Responsible Alcohol Training within 90 days of employment
• Adequate knowledge of beer, wine, and spirit offerings and industry trends is required
• Must be able to use a computer and fluent in Microsoft Office applications
• Must be able to understand and communicate Safety Data Sheets to all team members
• Must possess a cooperative, helpful, and friendly nature
• Ability to work flexible shifts, hours, and days of the week, including holidays and weekends
• Ability to successfully fulfill the pre-employment process and maintain all licensing requirements

Working Conditions:

• Regularly required to see, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
• Must occasionally lift and/or move up to 25 pounds
• Regularly required to stoop or kneel and stand for long periods of time
• Regularly required to move with a sense of urgency, including pivoting and shuffling

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.