Sales Coordinator

Rivers Casino; City of Schenectady (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

Rivers Casino is seeking a Coordinator Sales in the Food & Beverage department to support the sales team, liaise with clients, and assist in planning events. The role involves handling client payments, performing site tours, and coordinating with hotel staff to accommodate group requests.

The ideal candidate has strong interpersonal skills, hotel/catering experience is preferred, and proficient use of Word, Delphi FDC and Micros is advantageous.

Qualifications

• Outstanding interpersonal communication skills to interface with guests and team members.
• Previous hotel/catering experience preferred.
• Proficient in Microsoft Word; Delphi FDC and Micros knowledge.
• Knowledge of hotel group block systems and meeting room setups.
• Must be detailed oriented, organized with strong verbal and written communication.

Responsibilities

• Assist Manager and Director in daily administrative duties.
• Act as liaison between clients and the Sales Team.
• Facilitate event planning and maintain an organized planning system for events.

Skills

Interpersonal communication

Guest service

Team player

Attention to detail

Tools

Delphi FDC

Micros

Job description

• On-site
• Food and Beverage
• Full-Time
• Requisition #: SALES007134

Description

Position Summary: Assists the Manager and Director in daily administrative duties. Act as a liaison between clients and the Sales Team. Facilitate event planning and maintain an organized planning system for events. Duties include processing client payments, client outreach, assisting in site tours, and working closely with the hotel staff to accommodate group requests

Job Title: Coordinator Sales

Department: Food & Beverage

Reports to: Manager Sales

FLSA Designation: Exempt

License Type: Gaming

Salary Range: $65,000 - $75,000

Essential Job Functions:

• Awareness of all events on property, able to step in and represent sales when Manager and/or Director is off property
• Assists Manager and/or Sales on taking lead on events, selling or upselling as needed
• Management of internal meeting requests and related Banquet Event Orders
• Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie
• Participates in off property events representing the Rivers team, when needed
• Conduct site tours showing the casino, Event Center and hotel to prospective clients
• Proficient in BEO and Contract data entry. In-depth knowledge of all sales systems and hotel reservations for group blocks
• Attends and participates in weekly BEO meetings
• Standardized procedures and forms
• Maintains contract files and group histories using Delphi, Microsoft Word and Excel.
• Coordinates follow up group activities and set-up needs
• Ability to step in and act as liaison when necessary with F&B, EVS, Stewarding, Marketing, Security and Facilities
• Assists in coordinating bookings, inquiries, developing contracts, obtaining payment information to hold reservations and all guest related details for the booked event
• Ensures that all bookings are taken accurately and are effectively communicated to the management team
• Coordinate special requests with restaurant manager and chef, applicable operating departments, and outside vendors to ensure smooth execution and to exceed guest expectations
• Must develop short and long term goals and is proactive in meeting goals
• Communicates daily with Manager and/or Director for goal setting and prioritizing workflow
• Assists in maintaining the organization of the office, including filing, filling out paperwork, ordering supplies and anything else that is asked from the Management Team
• Maintain service guidelines set for the operation
• Assists in taking responsibility for handling guest complaints, resolving with management approval
• Projecting a positive, helpful image/attitude
• Accepting direction from supervisor and demonstrating ability to profit from constructive criticism
• Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance
• Reporting for work on time and showing flexibility to work overtime, and/or changing hours or days off, including nights, weekends, and holidays, given business needs
• Relating ideas for improvements
• Knowing, understanding and complying with established Company and departmental policies and procedures
• Informing your supervisor of all pertinent information and reporting any irregularities to the company
• Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance
• Cooperating with all departments during investigations if required
• Maintaining an orderly, clean, and attractive working area
• Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
• Performs various non-routine, more complex clerical functions, requiring special training, skill or knowledge using related equipment such as a typewriter and computer
• Establishes and maintains files of appropriate reports, records or other information relevant to the operation of the department, including record filing and retrieval
• Maintains contact with other departments and various outside contacts
• Must be willing to complete other tasks as assigned by the Director Sales and the Manager Sales
• Performs other duties requested or assigned

Qualifications:

• Must possess outstanding interpersonal communications skills to effectively interface with guests and team members
• Previous hotel/catering experience preferred
• Intermediate to advanced knowledge/use of Microsoft Word applications, Delphi FDC and Micros
• Knowledge of Hotel group block systems
• Keen knowledge of food and beverage, meeting room setup/seating styles, basic
• audio-visual equipment offerings, and contract elements
• Must be detailed oriented, organized and possess excellent verbal and written communication skills
• Ability to work under pressure
• Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well-groomed appearance
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing

Working Conditions:

• Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms
• Must be able to sit for long periods of time and view information displayed on a computer screen
• Must occasionally lift up to 25 pounds
• Possible exposure to high noise level for extended periods of time

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.