Shift Manager - Manistique

Kewadin-Casino; Manistique (MI); On-site; USD 52,000 - 80,000; Full time

Job summary

Kewadin-Casino in Manistique, MI is seeking a Shift Manager to direct, manage and supervise all facets of the casino floor and gaming activities under the General Manager. The role emphasizes regulatory compliance, staff scheduling, and delivering attentive, cheerful customer service.

You will coordinate team members, monitor gaming assets, ensure internal controls, and respond to customer issues. The position requires leadership, communication skills, and the ability to work varied shifts,

Qualifications

• Education: High School diploma or equivalent required; Associates degree preferred.
• Experience: Minimum of 5 years supervisory experience in casino operations or similar setting.
• Knowledge: Strong understanding of gaming operations, internal controls, and regulatory requirements.
• Skills: Excellent communication, leadership, and problem-solving abilities.

Responsibilities

• Direct and supervise all facets of the casino floor and gaming activities.
• Coordinate and direct team members, assign work, review performance, and manage staffing levels.
• Ensure regulatory compliance with MICS, Title 31, NIGC rules, and Tribal Gaming standards.
• Provide attentive, courteous customer service and resolve escalated customer issues.

Skills

Supervisory experience

Customer service

Regulatory compliance knowledge

Leadership

Communication skills

Staff management

Education

High School diploma or equivalent

Associates Degree in Business or related field preferred

Tools

Word processing

Spreadsheet software

Database software

Job description

The Shift Manager, under the direction of the General Manager, is responsible for directing, managing and supervising all facets of the casino floor and gaming activities and for the direction supervision of team members. The position is responsible for ensuring regulatory compliance to all applicable agencies. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

• Coordinates and directs team members, assigns and reviews work, approves overtime and completes performance reviews.
• Ensures adequate staffing levels are maintained to provide effective services.
• Provides staff direction and motivates team members to resolve daily issues.
• Intervenes or works with customers to resolve customer service.
• Ensures the protection of gaming assets.
• Monitors the financial asset performance of the casino floor to ensure gaming integrity is not compromised.
• Ensures regulatory compliance with Minimum Internal Control Standards (M.I.C.S.) requirements, Title 31, NIGC rules and Tribal Gaming Commissions standards and any applicable rules and regulations.
• Directs and ensure team members comply with internal control procedures and Company policies and procedures.

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

• Supervisees and directs other departments within Casino complex in the absence of departmental supervision
• Assists with developing procedures to improve table games.
• All other job-related duties as assigned.

CONTACTS

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, customers, outside vendors/service providers, Internal Revenue Service (IRS), NIGC, auditors and auditors.

PHYSICAL REQUIREMENTS

Position sedentary with primarily sitting and lifting of maximum of 10 pounds. Physical factors include frequent standing, walking, sitting, use of hearing, near/midrange/far vision, depth perception, color/field of vision and typing. Working conditions include frequent exposure to noise and vibration. Potential hazards include frequent computer use and occasional exposure to moving mechanical parts and equipment use.

REQUIREMENTS

Education: High School diploma or equivalent required. Associates Degree in Business or Business Administration or Business-related field preferred.

Experience: Minimum of 5 years of a supervisory experience in casino operations required.

Certification/License: Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission.

Knowledge, Skills and Abilities: Must have working knowledge and be able to use word processing and spreadsheet and data base software. Knowledge of or ability to acquire a thorough understanding of table games. Must be able to write grammatically correct business correspondence and emails. Must have knowledge of Human Resource Management principles. Must have leadership skills, analytical thinking and decision-making skills. Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work under pressure and handle difficult situations. Must maintain confidentiality. Native American preferred.