Shift Manager: Lead, Train & Elevate Guest Experience

McDonald's; Town of East Troy (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health and Dental Insurance

401k

Tuition Assistance up to $3,000 every

Free meals when you are working

50% off meals when you are not working

Job summary

McDonald’s is seeking a Shift Manager to oversee daily restaurant operations and lead a high‑performing team. You will manage crew schedules, ensure outstanding customer service, and uphold McDonald’s standards for food safety and cleanliness.

You’ll address safety, inventory, and profitability while fostering ongoing training and development. The role emphasizes leadership, decision-making, and the ability to work in a fast-paced environment to deliver a superior guest experience.

Qualifications

• Passion for helping and serving others.
• Strong customer service and support focus.
• The ability to communicate effectively and anticipate customer needs.
• To provide solutions and make decisions in a fast-paced environment.

Responsibilities

• Lead the experience: oversee crew schedules.
• Inspire and empower: provide encouraging leadership for crew and managers.
• Ensure teamwork: supervise food safety and cleanliness to meet McDonald's standards.
• Take action: address safety, security, inventory, and profitability.
• Foster learning: promote training and ongoing education within the restaurant.
• Be results-oriented: drive high performance from the team.

Skills

People leadership

Customer service

Communication

Decision making

Job description

McDonald’s is seeking a Shift Manager to oversee daily restaurant operations and lead a high‑performing team. You will manage crew schedules, ensure outstanding customer service, and uphold McDonald’s standards for food safety and cleanliness.

You’ll address safety, inventory, and profitability while fostering ongoing training and development. The role emphasizes leadership, decision-making, and the ability to work in a fast-paced environment to deliver a superior guest experience.