Shift Manager: Lead Team, Train, and Drive Fast-Paced Service

burgerking; Pembroke (MA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider finder/cost estimation tool

Wellness program

Pregnancy planning tool

Job summary

Burger King Pembroke is seeking a motivated team member to support daily restaurant operations in Pembroke, MA. This role emphasizes strong customer service, reliable cash handling, and the ability to supervise and train staff to maintain high service standards.

The position offers opportunities in a fast-paced setting with room for growth within the franchise, and requires dependable transportation and punctuality.

Qualifications

• Experience training and leading restaurant staff.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.
• Reliable transportation.

Responsibilities

• Supervises trains, motivates and leads employees to maintain enthusiastic customer service.
• Ensure orders are taken in a prompt, accurate and courteous manner.
• Resolves customer concerns.
• Takes inventory of stock during shift to determine ordering needs and quantity of supplies required to prevent shortages.
• Counts cash on hand at shift change and at closing to determine shortages or overages and prepare bank deposit statements.
• Ability to supervise, train and motivate team members.
• Ability to work in a fast-paced environment.
• Good written, verbal and math and interpersonal skills.
• Reliable transportation.

Skills

Personable

Results-oriented

Team leadership

Customer service

Job description

Burger King Pembroke is seeking a motivated team member to support daily restaurant operations in Pembroke, MA. This role emphasizes strong customer service, reliable cash handling, and the ability to supervise and train staff to maintain high service standards.

The position offers opportunities in a fast-paced setting with room for growth within the franchise, and requires dependable transportation and punctuality.