Shift Manager - Lead, Grow & Delight Guests

Urth Caffé, Inc.; Hawthorne (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Meal Benefit

Employee Discounts

Comprehensive Health Benefits

401(k) with Company Match

Life Insurance

Manager Bonus

Opportunities for Growth

Job summary

Urth Caffe in Hawthorne, CA is seeking a Shift Manager to lead and empower the team, ensuring high-quality food and beverage production while coaching staff to deliver exceptional guest experiences. You will cultivate a warm, welcoming environment and actively contribute to a culture of service excellence.

You will manage daily operations, oversee inventory and safety, and drive performance to support growth of the cafe and its community.

Responsibilities

• Lead with a Smile: Foster a positive, friendly, and energetic atmosphere for both guests and team members. Set the tone for excellent service with a smile and a positive attitude.
• Inspire Passion: Lead by example, inspiring your team with a passion for our products, our values, and our commitment to exceptional service.
• Team Leadership & Development: Motivate and guide your team by fostering teamwork and collaboration. Provide regular coaching and training to help team members grow and succeed.
• Create Memorable Experiences: Ensure every guest feels valued by creating a warm, inviting atmosphere and providing personalized service. Help resolve customer inquiries and feedback with empathy and professionalism.
• Operational Excellence: Manage day-to-day operations, including inventory management, safety compliance, cleanliness, and food production in line with Urth Caffe's high standards.
• Drive Success: Contribute to sales growth by inspiring your team to meet performance goals and uphold Urth Gaffe's commitment to quality.
• Flexibility & Problem Solving: Adapt to changing demands and schedules with a flexible, can-do attitude. Always be ready to help out where needed to ensure the cafe runs efficiently.

Job description

Urth Caffe in Hawthorne, CA is seeking a Shift Manager to lead and empower the team, ensuring high-quality food and beverage production while coaching staff to deliver exceptional guest experiences. You will cultivate a warm, welcoming environment and actively contribute to a culture of service excellence.

You will manage daily operations, oversee inventory and safety, and drive performance to support growth of the cafe and its community.