Shift Manager

Urth Caffé, Inc.; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Meal benefit

Employee discounts

Health benefits

401(k) with match

Growth opportunities

Job summary

Urth Caffé, Inc. in Downtown LA is seeking a Shift Manager to lead a busy cafe team, uphold our commitment to quality coffee, food, and service, and create a welcoming guest experience.

You will guide daily operations, coach staff, manage inventory and safety, and help grow the team as Urth Caffé continues to expand in Los Angeles. This is a full-time role with opportunities to advance within our growing brand.

Qualifications

• Experience leading cafe or quick-service teams with a customer-first mindset.
• Ability to train staff and provide ongoing coaching.
• Strong communication and problem-solving under pressure.

Responsibilities

• Lead cafe staff to deliver exceptional guest experiences.
• Oversee daily operations, including food and beverage prep and service quality.
• Coach and develop team members through regular feedback.
• Ensure safety, cleanliness, and compliance with standards.

Skills

Team Leadership

Customer Service

Training & Coaching

Operations Management

Food & Beverage Knowledge

Education

High school diploma or equivalent

Tools

POS System

Cash Handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Shift Manager

Full Time Downtown LA, Los Angeles, CA, US

At Urth Caffe we are more than just a cafe-we are a community serving our own roasted heirloom organic coffee, fine tea, exquisite desserts, and healthy cuisine.

We're looking for a Shift Manager: If you're someone who enjoys leading, by example, creating positive customer experiences, and being part of a dynamic and growing team, we want to meet you!

The Role:

As a Shift Manager, you'll play a key role in leading and empowering your team to deliver exceptional experiences to our guests. Your leadership will ensure the cafe runs smoothly, from ensuring high-quality food and beverage production to coaching and developing team members. You'll also have the opportunity to make a lasting impact on both your team and customers, all while contributing to the warm, welcoming environment that makes Urth Caffe a favorite place to gather.

Key Responsibilities:

• Lead with a Smile: Foster a positive, friendly, and energetic atmosphere for both guests and team members. Set the tone for excellent service with a smile and a positive attitude.
• Inspire Passion: Lead by example, inspiring your team with a passion for our products, our values, and our commitment to exceptional service.
• Team Leadership & Development: Motivate and guide your team by fostering teamwork and collaboration. Provide regular coaching and training to help team members grow and succeed.
• Create Memorable Experiences: Ensure every guest feels valued by creating a warm, inviting atmosphere and providing personalized service. Help resolve customer inquiries and feedback with empathy and professionalism.
• Operational Excellence: Manage day-to-day operations, including inventory management, safety compliance, cleanliness, and food production in line with Urth Caffe's high standards.
• Drive Success: Contribute to sales growth by inspiring your team to meet performance goals and uphold Urth Gaffe's commitment to quality.
• Flexibility & Problem Solving: Adapt to changing demands and schedules with a flexible, can-do attitude. Always be ready to help out where needed to ensure the cafe runs efficiently.

Perks of Joining Our Team:

• Meal Benefit: Enjoy free food during your shift with a meal card that lets you order anything you like from the menu.
• Employee Discounts: Take advantage of our employee discount program at all Urth Caffé locations, including our exclusive Wynn Las Vegas Urth Caffe!
• Comprehensive Health Benefits: We offer medical, dental, and vision coverage to support your well-being.
• 401(k) with Company Match:Secure your future with our retirement plan.
• Opportunities for Growth: As a growing company, we are always looking for passionate individuals to develop into future leaders. The first employee we ever hired is now one of our top Store Managers.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Urth will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Employment will be contingent upon Urth’s receipt of proof of the applicant’s right to work in the United States consistent with federal law.