Shift Manager: Lead Fast-Paced Team & Guest Experience

popeyes; Illinois; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Leadership development

Flexible scheduling

Competitive compensation

Discounted meals

Fun, inclusive team culture

Job summary

Popeyes is seeking a Shift Manager to supervise daily restaurant operations, coach team members, and ensure top-notch service and food quality. You will lead by example, maintain a clean and safe environment, and handle shift planning and cash management to support smooth operations.

This role emphasizes strong leadership and guest-focused excellence. The position requires 2+ years in a fast-paced setting, ability to work flexible hours including nights and weekends, and a collaborative team

Qualifications

• 2+ years of experience in a fast-paced restaurant or retail environment.
• Strong leadership, communication, and problem-solving skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Comfortable with cash handling, inventory tracking, and team supervision.

Responsibilities

• Lead and supervise daily restaurant operations during your shift
• Motivate, train, and develop team members to perform at their best
• Ensure an exceptional guest experience through great service and food quality
• Maintain a clean, organized, and safe restaurant environment
• Handle cash management, deposits, and inventory control accurately
• Assist in scheduling and shift planning to ensure proper coverage
• Communicate effectively with the team and management to meet goals
• Jump in to help wherever needed to keep the team running strong

Skills

Leadership

Communication

Problem solving

Cash handling

Education

High school diploma or equivalent

Job description

Popeyes is seeking a Shift Manager to supervise daily restaurant operations, coach team members, and ensure top-notch service and food quality. You will lead by example, maintain a clean and safe environment, and handle shift planning and cash management to support smooth operations.

This role emphasizes strong leadership and guest-focused excellence. The position requires 2+ years in a fast-paced setting, ability to work flexible hours including nights and weekends, and a collaborative team