Shift Manager: Lead a Welcoming Coffee Experience

Starbucks; Worcester (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Tuition reimbursement (Starbucks Plan)

Paid vacation and time off

Disability and life insurance

Parental leave

Employee stock program and savings

Job summary

Starbucks Worcester is seeking a shift manager to lead and develop a team, manage daily operations, and deliver exceptional guest experiences. You will mentor staff, drive sales, and uphold Starbucks standards in a fast-paced, community-focused environment.

The role emphasizes strong leadership, organizational skills, and a customer-centric approach, with growth opportunities and comprehensive partner benefits and tuition support.

Qualifications

• One year retail / customer service management experience, two years preferred OR 4+ years of US Military service.
• One year supervising the work of others, teambuilding, coaching.
• Strong organizational, interpersonal and problem solving skills.
• Entrepreneurial mindset with sales-focused experience.

Responsibilities

• Lead with purpose and mentor a team to deliver consistent customer experiences.
• Run daily operations and help prepare for the next step in your Starbucks journey.
• Create a welcoming space for the community and manage shifts to optimize service.

Skills

Leadership

Team building

Coaching

Organizational skills

Problem solving

Customer service

Job description

Starbucks Worcester is seeking a shift manager to lead and develop a team, manage daily operations, and deliver exceptional guest experiences. You will mentor staff, drive sales, and uphold Starbucks standards in a fast-paced, community-focused environment.

The role emphasizes strong leadership, organizational skills, and a customer-centric approach, with growth opportunities and comprehensive partner benefits and tuition support.