Shift Manager: Lead a High-Impact Coffee Team

Starbucks; Worcester (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Tuition coverage

Medical insurance

401(k) with match

Paid vacation

Job summary

Starbucks in Worcester, MA is seeking a Shift Manager to lead the store team, manage daily operations, and deliver exceptional customer service in a welcoming space for the community.

The role emphasizes mentorship, hands‑on experience, and training to prepare for future opportunities within Starbucks. The position offers a comprehensive benefits package and opportunities for growth and development within the company.

Qualifications

• One year retail / customer service management experience, two years preferred OR 4+ years of US Military service
• One year supervising the work of others, teambuilding, coaching
• Strong organizational, interpersonal and problem solving skills
• Entrepreneurial mentality with experience in a sales focused environment

Responsibilities

• Lead store operations and help run a multi‑million dollar business
• Direct and develop the store team to deliver exceptional customer service
• Create a welcoming space for the community and model Starbucks values
• Support growth and readiness for the next step in the Starbucks journey

Skills

Retail management

Customer service

Team leadership

Military service

Job description

Starbucks in Worcester, MA is seeking a Shift Manager to lead the store team, manage daily operations, and deliver exceptional customer service in a welcoming space for the community.

The role emphasizes mentorship, hands‑on experience, and training to prepare for future opportunities within Starbucks. The position offers a comprehensive benefits package and opportunities for growth and development within the company.