Shift Manager - IHOP - Treasure Valley Casino

Traditions Hospitality Group; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance

401(k) Matching

Dental Insurance

Vision Insurance

Paid Time Off

Employee Assistance Program

Referral bonuses

Job summary

Traditions Hospitality Group seeks a Shift Manager to oversee daily operations and ensure legendary guest experiences. You will supervise front-of-house and back-of-house teams, train staff, and uphold our service standards in a fast-paced environment.

You will also manage inventory, monitor sales and labor metrics, and implement strategies to optimize efficiency and profitability while maintaining a welcoming atmosphere for guests and employees alike.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain a Gaming license.
• Must be able to obtain an ABLE license.
• Minimum of 2 years of supervisory experience in hospitality, beverage, or food service.
• Strong leadership and communication skills.
• Ability to multitask in a fast-paced environment.
• Flexibility to work nights, weekends, and holidays.
• Maintain a professional appearance per dress code.

Responsibilities

• Supervise and coordinate staff during shifts, including front-of-house and back-of-house operations.
• Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
• Train and mentor team members to uphold service standards and deliver outstanding guest experiences.
• Manage inventory, including ordering and receiving supplies, and monitoring stock levels to support operational needs.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.
• Monitor performance metrics, such as sales and labor costs, and implement strategies to optimize efficiency and profitability.

Skills

Leadership

Communication

Team supervision

Multitasking

Fast-paced environment

Job description

SHIFT MANAGER

As a Shift Manager, you'll oversee the daily operations of our establishment, ensuring exceptional service and a positive experience for our guests and team members.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Supervise and coordinate the activities of staff during assigned shifts, including front-of-house and back-of-house operations.
• Ensure compliance with company policies, procedures, and standards to maintain a safe and welcoming environment.
• Train and mentor team members to uphold service standards and deliver outstanding guest experiences.
• Manage inventory, including ordering and receiving supplies, and monitoring stock levels to support operational needs.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.
• Monitor performance metrics, such as sales and labor costs, and implement strategies to optimize efficiency and profitability.

REQUIRED QUALIFICATIONS:

• Must be at least 21 years of age.
• Must be able to obtain a Gaming license.
• Must be able to obtain an ABLE license.
• Minimum of 2 years of experience in a supervisory role within the hospitality, beverage, or food service industry.
• Strong leadership and communication skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Flexibility to work varying shifts, including nights, weekends, and holidays.
• Maintain a professional appearance at all times by adhering to the establishment's dress code standards, ensuring a polished and professional image is presented to guests.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Stand, walk, and work in a high-volume environment for extended periods.
• Lift and carry moderate to heavy objects up to 50 lbs.
• Moderate to high noise levels.
• Exposure to a smoky environment.

Whats in it for you?

We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating.

Employee Benefits:

• Now Offering Daily Pay!
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Life Insurance
• Disability Insurance
• Teladoc for Part-Time Employees
• Employee Assistance Program
• Paid Time Off
• Employee Appreciation & Recognition Programs
• Anniversary & Birthday Programs
• Award Co.
• Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
• Referral bonuses for bringing new members to our team.

OUR MISSION:

"Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time."

EEO:

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law

Qualifications

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